The Bridal House, Leeds

I purchased my wedding dress here and have nothing but good things to say. I was apprehensive about going to a proper bridal shop but Merl and her lovely staff put me at ease. It wasn’t stuffy or anything of the sort and we felt welcomed even with my 5 month old son in tow! The person I dealt with was very helpful, listened to me and picked out some beautiful dresses which matched my description. The ladies there clearly know their dresses. I found ‘the one’ on my first visit. I was also very happy with the standard of alterations-we were a little taken aback at the cost of these but that is my only criticism and perhaps that is just the going rate. I am very excited to wear the dress on our big day and would definitely recommend this lovely shop to future brides to be.

The Bridal house in Leeds is a great place to buy a dress, if. Nothing goes wrong. Please read the previous reviews. They are not wrong. Some im sure have had great service but in my experience the negatives review totally reflect the service I received. I bought my dress here, like many others, after receiving poor service elsewhere. My first impressions were great and I thought this was the place to buy..and I did. However, once money had changed hands the story changed. The Manageress / Owner of this store operates a her way or no way policy and the customer is always right does not play in her customer service skillset. If you see a dress you like and its perfect..all good. If something goes wrong you may feel like you wished you'd bought elsewhere!

I went to bridal house after my first wedding dress was ruined by another company 6 weeks before my wedding. All the staff were very helpful and supporting, they managed to find me a dress and alter it all in time for my big day.

My dress was lace and the seamstress had a big job to do in little time and the dress was altered to perfection. No time was spared.

They saved my big day :)

I have now just taken my dress back to the shop to get it dry cleaned and the owner was extremely helpful she was in the middle of relocating premesis but she gladly took it for me and said she would get it to the cleaners straight away for me.

5* customer service.

All the Staff are polite and very helpful.

I just wish I had gone there first for my dress

Thanks very much bridal house :)

Bought my dress here , the lady who served me was fantastic , but the owner well what can I saw she wasn't only rude to me but horrid to her staff , I only bought the dress at the bridal house because I couldn't find the same dress somewhere else , the lady who fitted and altered my dress was lovely and very good at her job but again the owner kept putting her down , I really don't know how she still has staff and would not recommend any one going

I bought my dress from this shop and was happy until I had the alterations done. The first fitting went well then the second fitting they accused me of loosing lots of weight which I hadn't as they said the top was really big so they then re-pinned the dress I was shocked by their attitude towards me and they made me feel uncomfortable and I wondered how the dress could be so wrong on the first fitting. They said everything would be fine and the dress would be fine on the day. I had a horrible feeling it wouldn't! then when I went to collect it the day before the wedding I asked if I could try it on but the girl said it's too late if there is anything wrong with it now (VERY RESURING!!! NOT)I checked the dress over and wasn't very impressed there was cotton hanging off all over it so I was not pleased after it had cost me £200.00 for the alterations!!!. Then it got worse on the day I put the dress on to find they had made the dress about 2 sizes too small for me (HOW I DON'T KNOW) as it was only 2 weeks between the fitting and the wedding day. there was a gap of about 1 and half inch so it wouldn't meet across the back and the press studs wouldn't have fastened anyway as they had used 2 of the same sides. It took 3 people 2 shoehorn me into the dress and lace me in as best they could. I don't know who they altered this dress for but it wasn't for me. if the dress had been an inch smaller I would not have got into it at all. I was uncomfortable all day and could hardly breath and ended up been 20 minutes late for my wedding. I would never recommend this company to anyone as I nearly didn't have a wedding day. I e-mailed the shop when I got back from honeymoon but have had no reply surprise surprise!!! DO NOT HAVE ALTERATIONS FROM THIS SHOP IF YOU WANT A DRESS THAT FITS

I visited the Bridal House looking to purchase a veil for my forthcoming wedding and unfortunately the customer service leaves little to be desired . The young lady who was initially assisting me was quite pleasant , however half way through discussing my options with her another older assistant abruptly interrupted us and snarled " You can try the veil on BUT you CANT try THAT dress on" . This was obviously in reaction to the fact that I had bought along my wedding dress in order to check that whatever veil I selected was a good colour match to my dress, I had absolutely no intention of putting the dress on and had not even asked if I could do so therefore I was taken aback by her surly and aggressive attitude.

The overall ambience and atmosphere in the shop is dreary and dull, not helped along by staff who are rude and unhelpful. I would not recommend any bride to be waste their time visiting this shop, the dresses looked dated and tacky and the service even worse.

Following my daughters purchase of a £1,000 wedding dress in January of this year, the staff at Bridal House could not have been bothered less. On the wedding day there were issues with the fit of the dress to the point where a friend who also worked in the trade didnt feel any alterations had been made. This store is currently moving premesis and the owner is much more involved in that than providing the kind of customer seervice you would expect from a well placed Leeds city centre boutique

On the 1st of January 2014 my partner proposed and we began to plan our wedding. I found the Bridal House in Leeds on line and went along to see them and we talked through what I wanted. Because I wanted a 1950’s style, tea length dress, they offered to make my dress for me, so that it would be just as I wanted it to be. I had my measurements taken and we drew a sketch of what I would like. When I first saw the dress I thought it was lovely, it fitted straight away. A few tweaks later and it was perfect. During one visit to the Bridal House I saw they had a sale for bridal shoes and bought my shoes there and then, another job done. I collected my dress 3 weeks before my wedding and when I finally got to wear it, I was thrilled, it was just as I imagined it would be. The staff at the Bridal house were very friendly and made me feel comfortable and confident about my choices. I would definitely recommend the Bridal House, they have lots to choose from and will make you what you want, at a reasonable price if that’s what you want too.

l bought my wedding gown here today and was served by a lovely lady. she jnows ger stuff. She put me and my boyfriend at ease. Thankyou again,

Appalling. Called in hoping to find a dress for my soon to be daughter in law. The staff were RUDE. We were made to feel we were putting them out by just being there. We didn't see any dresses except the one in the window. I am disabled and was told that the wedding dresses were upstairs [no lift] and the sale dresses were downstairs, and that I wouldn't be able to get to them. The shop was empty of customers, but they didn't offer to bring any dresses for us to see. I felt miserable when we left. Not exactly the nice bridal experience we were hoping for. I would never spend money there - not that I was given the opportunity... they couldn't wait to get us out.