Moss Bros

Tried on a three piece morning suit in the store. I advised that it may or may not arrive in time. When it arrived one of the items did not fit. I requested a partial refund and Moss advised they were unwilling to do so. Paying 160 quid for a morning suit for 2 days when it ended up not fitting properly was a waste of money.

They have taken more money than I agreed on checkout and now refuse to refund

BEWARE getting nowhere with a refund from Moss Bros, just being asked 101 questions and no mention of when I will be refunded. They keep saying I have been refunded when I have not been FULLY refund, still owed over £250!

I tried to exchange a pair of trousers (bought as part of a full suit) and thus entered a 3 month ordeal of attempting to track the elusive Moss Bros customer service team.

An epic quest unfolded as I sought answers from anyone loosely affiliated with Moss, but alas, that pesky customer service team was always one step ahead - ducking and dodging calls & emails at every turn. Finally, 3 months later, a haggard and weathered version of this weary, suitless traveller cornered a customer agent. Like a James Bind villain outlining their plans already in motion, the agent cackled that the item was now out of stock. And now, I begin a new adventure, in the hope of seeking a refund. My hopes are low.

Journey on curious soul. If you are reading this, much better suit suppliers await you far from the evil grasps of Moss Bros.

This morning we held a photoshoot for a bride & groom who sadly didn't get any photos on their wedding day, due to the groom being taken ill.

I contacted Moss Bros following the original wedding, asking if they'd consider loaning the grooms suit again, which they very kindly agreed to, completely free of charge.

So, I'd like to thank Moss Bros for helping our bride and groom to re-enact their wedding day, so they could get the photos which they deserved!

Spent over an hour trying to hire a suit online - kept returning errors despite all information being filled out.

Then tried to go into the Croydon store to hire the suit, 3 staff on the shop floor, 1 serving a customer, and I was told to wait 10 minutes to be seen!

Went to Debenhams, far better service

Went to Bluewater store to buy suit for son. Staff disinterested unprofessional and lacking any sales advice or support. Purchased a suit which needed trouser alteration which I paid for. When went to collect said item on the day and time requested was told it was not ready till the following day. No apology or explanation other than one sales advisor saying the alteration team were too lazy to do it. On my insistence that they were to honor the agreement made, they subsequently returned with the altered item. Which leads me to believe that neither sales staff or alteration staff could be bothered to look for it.

Disgraceful service. Such a shame great products but will definitely not be returning to Moss Bros!!!!

Had a very good experience choosing and getting measured up for suit hire for a wedding. Rough estimate was given online and so the sizes were in the shop for trying on. Final measurements were taken and everything from then on went smoothly. The staff at Ealing Broadway were friendly. helpful and we couldn't have asked for more.

Liked that we could try on the style as they ordered in large sizes which they don't always stock.

Sloppy measuring at first session. Only one of five suits fitted first time. Replacement suits only available after 3.00 pm two days before wedding. One suit inadvertently returned to warehouse. One tie had a black felt tip mark on front. Supposed to be sending missing suit to venue tomorrow, won't hold my breath!! Whatever you do DON'T use Moss Bros.

Strongly recommended not to use the Leicester store. They are incredibly rude and unhelpful