Hope Valley Saddlery - www.hopevalleysaddlery.co.uk

Well what can I say,Brilliant 1st class service. I ordered Thursday afternoon and sat morning at 8am my rug was delivered.Ebay doesn't deliver that fast I can tell you. The horse rug was excellent quality and a very very good price. Thankyou I will definately buy from you again. Highly recommended.

I placed an order for 2 rugs and received an email saying my order would be ready for dispatch in 3 days. Payment was taken 3 days later. After a week I contacted Hope Valley to find out if my order had been dispatched. I was told it had not as they were still waiting for one rug to arrive. Very frustrating, mostly because they hadn't bothered to let me know. I cancelled my order and have requested a refund.

Be cautious ordering from this company!

Order was sent incomplete and included a substitute item (which I didn’t want or would have ordered in first place).

Hope valley advised there were stock count errors (hence why website allowed orders on items which were not in stock).

Company confirmed it would refund the order-but not the original cost of post and packaging!

Customer is now out of pocket as a result of poor stock management.

Ordered Christmas stuff family members for Christmas in November the bits I ordered never turn up email hope valley to be told yodel had lost my parcel and the best thing I could do if order the stuff again and pay again if I wanted to receive it by Christmas I couldn’t not afford to pay twice so I I didn’t bother I’m still waiting for a refund 2 month on I email this company a lot it takes them days to reply and doesn’t get my any where I will not be using this company again and advise anybody else to be carful

Two items the same one with picture of full bridle and one just the noseband. I read the write ups and the picture of the bridle described just the bridle. I thought I was purchasing the hunter noseband bridle not as in the other advert of just the hunter noseband…..turns out, it was just the noseband and now i have to post back at my expense. So angry. Showed two other people the two adverts and they thought the same as me.

Absolutely terrible service - ordered late one evening and agreed to collect my parcel from head office as they couldn’t guarantee delivery per Christmas - fine, although a 120 mile round trip. Email said order would be ready within 1 day so I left it at least 36 hours (as I ordered late) before I called to ask if it was ready. Very unclear answer from the customer service rep, some was ready - some was not. I left it another day (day before Christmas Eve, 22 gifts were in the order!) rang again, still really unclear answers on whether it was ready - some was there, some was being picked. Decided to drive up there as I was running out of time. When I arrived there was chaos and every call they were answering was about missing items / orders. There was less than 50% of what I ordered in a sealed box, I asked for a receipt of what was in there and they refunded me the stuff that wasn’t there (at least 8 children’s presents) when I got back there were 2 items missing from the box that I had been charged for and one item still had the security tag on it! So a useless gift. Customer services said if I sent this item back or drove up there (120 miles) they would take the security tag off for me. Completely ruined Christmas - if they couldnt fulfil the order they should have said when I first contacted them, I would have be fine with that. Really immature operation in my opinion, customer service and returning custom is not a priority - taking your money and ‘hoping’ they can complete your order seems to be the norm.

Ordered Christmas presents and after 6 days still wasn't dispatched, I have used this company in the past and spent quite a lot of money, I certainly won't be using them again!! And will also share my experience with friends. I called 2 days before Christmas and was told it would be chased up and I'd receive a phone call with a update before the end of the day which never happened. I then called at the end of the day to be promised by somebody else they would follow it up in the morning and call me, still no phone call.

I then called again at 16:20 the day after so the 23rd December basically the last chance to receive the presents before Christmas no reason to why I hadn't received a call and basically left having to cancel my order and be left with no Christmas presents the day before Christmas Eve!

Unfortunately I can't give zero stars as I feel 1 star is flattering Awful company!

Most ignorant unhelpful staff imaginable, but they can expect nothing more if they remain intent on employing semi illiterate individuals. So so unhelpful....they were so busy...boo hoo , basically staff just not up to job

On 3 occasions Hope Valley have failed to supply the goods ordered which were in stock when the order was placed.

Incredibly slow, the onus is on you to chase the problem, but quick enough to process payment.

Delivery is not cheap at £4.99, but be prepared to at least a 3 week wait.

Won’t be using them again.

They do not refund return postage or their original delivery charge, so only shop with them if you are prepared to pay £10 for ending up with nothing to show other than your own time being wasted in preparation of the item for return and a trip to the post office. Pathetic.

Item arrived stuffed into a mailbag with no original packaging or tags, only a handwritten tag. Very unprofessional.