Cineworld

Yet again, For the second week I try to book a film in Braintree and no wheelchair spaces at the back in any screens, tried last week and it was the same. Obviously they are broken but why so long to get them fixed. always so long, try using a different company for them. I pay extra each month to use Braintree Cinema for the spaces at the back as in a wheelchair and can not sit close at the front. I think you need to refund every wheelchair user when this happens.

But to add they have stopped customer service telephone service. Time to cancel and not bother with the hassle. Have gone down so much.

I thoroughly enjoyed the cinema and the overall experience. However, I was taken aback by the food prices; they were quite shocking! I had expected a more substantial portion of popcorn for the price of 7.5 pounds, but what I received was merely a small paper bag. While I understand that businesses need to make a profit, this pricing feels like pure greed and a lack of respect for customers. I've decided that I'll be avoiding this cinema in the future due to what I perceive as unethical business practices.

Where do I even start?

Last year my and my partner received emails that the cineworld membership was going up in price and if we no longer wanted our membership we could cancel to not receive the new cost.

I proceeded to email to cancel both memberships and had to send numerous (around 5) emails to cancel it.

I got a generic email to confirm memberships had been cancelled. Then lo and behold I got charged for one membership in January.

I tried to call but they were utterly useless and kept saying they couldn't help and I would need to email. I emailed both customer service emails with all proof of correspondence (and unfortunately they don't chain emails and do they are all separate emails).

They then said (despite evidence), that I never emailed and even if I had I was too late to cancel, which makes so sense as:

A) it was part of their T&Cs due to the price increase that if I cancelled within a certain period I wouldn't be charged, which we did

B) one wasn't charged contradicting their reasoning

Now I just get generic replies that they have now cancelled it and that they won't refund for the false payment made in Jan.

Thier emails are rude, place fault on you and don't accept admin errors on their part.

Awful service, awful team. I will NEVER use cineworld ever again even if it was to be my nearest cinema.

I know they keep going into administration but taking money and not refunding it is a new low for a company.

If I could give negative stars, I would.

Went to cinema and 2 members of staff on till, 1 person in front of me but took 10 mins to get served as the girl on the till had to serve at ice cream counter as well. Plenty of other staff stood round not doing anything. Another person did come to serve on till but everyone who was at back off queue piled to front of this till. Not impressed and won’t be rushing back. There should be people who are on food counters so people who just want food can go there separately after buying tickets to reduce waiting time.

It's a fantastic place to work. The management was fantastic and went out of their way to assist me with anything I needed. My teammates were fantastic;

Cineworld cinemas, Where to start...?

If you like paying extortionate prices to go and watch a film, people talking alway through the films, staff being non existent to deter distruption and outdated auditoriums with terrible sound proof walls then this is the best cinema chain to use

My experience may be bias as this review is solely for the Sheffield branch where i use to give all my custom to but over the years it has degraded into what can only be described and one if the most unpleasant cinemas ive been to in all my 38 years alive

Your guaranteed your going to be paying alot of money for a sup par experience

Usually the first let down comes down to the viewing of the film itself which is usually disrupted with people talking or using phone pretty much all the way through the screening.

Theres not a staff member in sight to take any action and it usually falls upon yourself to go find one and ask them if they could help with this but they couldn't care less

I noticed a few years back the auditoriums are in dire need of rejuvenation due to a few experience watching a film and being able to hear it playing again in the screens either side, pretty distracting

The staff are rude and im sure some would agree that in a world of films where there are scenes mid and post credits they feel this is still part of the cinema experience. Sadly Cineworld disagree as within the first few seconds of the main film ending the lights are on and the staff are walking about rustling binliners to tidy up, i appreciate they have a job to do but it just seems rude and ignorant to the customers overall experience

Customer services at Cineworld is terrible. Dont bother booking as causes more issues than just turning up.. or better yet, go somewhere else.

My experience at Cineworld was awesome, and I continue to work there. This is without a doubt the best work I've ever had. I can't enjoy how much I enjoy.

Theatre and the screening were good, but it is costly. Even snack price is double, one popcorn cost too much.

Attended Cineworld Telford 14/03/20. I have never had a problem with the actual movie experience. It is the cost of food that is extortionate. One regular popcorn, nachos and 2 x Pepsi came to £18.00! The staff and Cineworld itself should be embarrassed by these greedy prices which, at a guess, have a 500%+ mark up on profit.

By all means go and watch a good movie, but AVOID buying from the counter. I will never buy food there again and will take my own. You have been warned!