
JP Opticians Online - www.jpopticians.com
Customer Service
Quality of website
Value For Money
JP Opticians Online - www.jpopticians.com
When you purchase through links on our site, we may earn an affiliate commission. Here's how it works.

User Reviews
Customer Service
Quality of website
Value For Money
Absolutely Brilliant Opticians
I’ve used JP Opticians to re-lens multiple pairs of my VDU, varifocal and sunglasses over the past 4 years. Always very happy with the service.
JP are affordable as well as being very high quality. The re-lending process is easy to understand, just follow the instructions on their website then upload your prescription. You’ll need to provide some selfies of you in the glasses so they can ensure the correct fit.
I’d highly recommend posting your glasses to JP Opticians if you need them re-lensing! I wouldn’t look elsewhere!
Customer Service
Quality of website
Value For Money
Great
Always great service quality and products . Fast delivery and great price
Customer Service
Quality of website
Value For Money
Brilliant
Had concern but worked out really good. Prices good and came within the estimate time scale. Customer service was good and responsive . As helped after order was made. I would order from them again
Customer Service
Quality of website
Value For Money
False Return Policy
I ordered glasses that took to long to get to me and I was told that I could return with no hassle- it cost me more to send them back which was $134 than it cost to buy them- I'm very upset and if I would have known this I would have never done business with your company. Never buy another item out of the country again and especially not from this website- I give you a big fat ZERO
Hi
I'm afraid we don't pay for return shipping unless the items are faulty.
That's quite clear in the terms and conditions so it's not fair to say it's a false returns policy.
I agree that if you frequently return items buying from the same continent would be a good idea.
Kind regards
John
Customer Service
Quality of website
Value For Money
Wonderful Customer Service!
I live in the States and was hesitant to order such an important item from so far away. I had questions about my prescription and they emailed me back and answered within a timely manner. I received my glasses and they were packaged nicely. I am absolutely happy with my glasses, the service & speed!!! I highly recommend and will continue to be their customer!! Thank you!
hello. I'm from the States aswell and just ordered a pair of glasses. I was wondering how long they take to arrive. How long did it take for you?
hello. I'm from the States aswell and just ordered a pair of glasses. I was wondering how long they take to arrive. How long did it take for you?
Customer Service
Quality of website
Value For Money
Fantastic Company - Exemplary Customer Service
I was apprehensive about buying glasses online but was reassured as JP also have a high street presence. When my glasses arrived, they were perfect and I was delighted with the service, product and communication. Through no fault of the optician, I needed to replace the arms and contacted them for assistance. They could not have been more helpful and went above and beyond the call of duty. I am a very satisfied customer and have no hesitation in recommending this company. Will definitely be using them next time I need glasses.
Customer Service
Quality of website
Value For Money
Terrible Customer Service
Terrible customer service because I have had to return a couple of frames for faults/scratches on lenses and cancelled my last order because after two weeks they still had not got the frame in stock I received an email saying "I have refunded your account, I am afraid as you have a couple of refunds we will not be able to fulfill anymore orders for you." I had to send multiple emails to get this response.
Customer Service
Quality of website
Value For Money
Great Service And Products
I ordered a pair of Prada reading glasses online. The process was easy and the value of products are great. I live in the U.S. and the glasses only took 10 days to get to me. I am very happy with the glasses and the friendly service.
Customer Service
Quality of website
Value For Money
Quick Professional Service And Good Value
I have used JP Opticians before and was very pleased. I live in Switzerland and the value for money that they offer is great. They kept me informed on the progress of my order and I received my glasses quickly. Thoroughly recommend and will use them again when required!
Customer Service
Quality of website
Value For Money
Best Value In The Market!!
Best value in the "optical" market,the even beat the prices of well known designer outlets,
i have been a customer since 2013 and still happy with them,
Q&A
What are the advantages of Essilor Varilux Comfort Varifocals over the standard varifocals?