Zip www.zip.ca

I haven't had a bad experience with it but haven't heard good about it either. But i would surely like to suggest dvdlink.ca which I have been using since past 4 months. I am very happy with their collection and service.

Unhelpful customer service in my experience.. I returned a disc in the mail and it was lost and they charged me for it even though it wasn't my fault I felt. I had to argue my case through email because they don't even have a phone number. Had to get a investigation but I feel the issue was never resolved so I canceled my account. Funny thing is they still send me emails!

Only good thing about them is a "fairly" large selection. Everything else is poor... I mean bottom of the barrel.

I've been using it for over a year and, other than minor annoyances when they change/update their programs and the odd unplayable disc, I have nothing to complain about. I recommend them whenever anyone asks about the service.

I am not comfortable with them holding onto my credit card information personally. As far as I am aware they reserve the right to bill you if they deem you are responsible for a "missing in action" DVD.My experience has largely been positive. The few times I've felt the need to call customer service, I have not been satisfied with their handling of my concerns. In my opinion they want to send me as few titles a month as humanly possible, good for them, bad for me.Their web site which indicates when they receive and send out your requested titles in my experience as far as I am concerned has been accurate.I have received disks that still had white powder from the resurfacing machine, which were unplayable and had to be sent back. I believe I've received disks that were cracked in the center of the disks, and disks that were defective, I am finding it difficult to complain personally. Their response to my alerts were to blame me and my equipment. I use Pioneer, RCA and JVC equipment all purchased within the last 6 months 2 of which within the last 3 months. I do not recommend www.zip.ca