Hotel Deloix Aqua Center

At the end of August, my self and a friend stayed at the Deloix Hotel for 4 nights, we were by friendly staff who were very organised. The room was spacious and extremely tidy. The factilites were excellent and just what we needed for a relaxing week away.

We were close to the town centre and in walking distance to both the beach and a local supermarket!!

The staff spoke excellent English and the buffet food provided excellent choice to cater all our needs.

I would fully recommend this hotel to anyone looking for a relaxing week away!!

my wife and myself stayed at the hotel deloix for 2 weeks in november,the first time i have stayed so far from town,but the benefit is you dont get high rise buildings blocking out the sun,my first time at this hotel aswell,we was very pleased on arrival,very spacious inside and the rooms were great,lots of room and a big balcony,if you take young children with you they are ideal as the balcony is enlosed,the outdoor pool area was very relaxing and like i said earlier no high rise buildings spoiling sitting in the winter sun,we tried the indoor pool a few times,felt chilly though,bit better after swimming around for a bit,you have to wear a swimming cap when using the indoor pool,( they look ridiculous ) surprise surprise they happen to sell them at hotel,my only fault with the hotel deloix was the food,the first week the food wasnt to bad,there was always something to eat and the food was kept warm,the second week though was the worst food ive ever been served in a hotel,most nights it was cold and the choice was very poor,we even stopped eating the salad when i noticed the tongs for picking up your salad didnt have plates to put the tongs on and were put back on top of the food,now we all know that not everyone washes there hands after going to the loo they then use the food tongs and put them back into the food,not a pleasant thought and not very hygenic,if your thinking of going the the hotel delox then you should try it,go room only or bed and breakfast though and go to the top notch bar just down the road,if you leave the deloix and head towards town top notch is on your left before benidorm palace,the food there was lovely,very reasonable aswell,and you should try the sunday carvery,its delicious,the beer is only 1 euro a pint for estrella levante or 2 bottles for 1.50,there is caberat at weekends and you even get a free supper on friday after watching the show,we went to top notch most nights a lot of the people from the hotel did,everyone talks to each other and is friendly,so when you make a fool of yourself on the karaoke it dosnt seem so bad because your among friends,the sun terrace at top notch as to be one of the best in benidorm,dont take my word for it give it a try.

Third day into my stay I booked a massage at the hotel spa. I had my handbag with me , which I put in the spa locker and kept the key round my wrist. However during the massage, the therapist removed the key from my wrist "for purpose of massage". After the massage she left me "to relax on my own for five minutes". By the time I got back up to my room, I realised my designer sunglasses and lipgloss were missing from my bag, which I clearly remember having before going down to the spa. I reported this to reception staff who refused to accept what I was saying: "I cannot believe a colleage of mine would do this". After several attempts to speak to the increasingly elusive manager, I was told by reception staff that he did not want to see me and the only thing I could do was report the matter to the police. The hotel point blank refused to investigate the matter and repeatedly told me to contact the police, which as they are no doubt aware, involves a 20 euro round trip to spend hours in the police station waiting for an interpretor to be treated with the same disregard as I was by the hotel staff. I am absolutely disgusted at this treatment in what is supposed to be a four star hotel and I hope that by posting my experience on here I can warn other prospective travellers not to visit here. Don't get me wrong, the staff were all perfectly pleasant up until this incident but the minute you have a problem with the hotel, they close ranks and swear your life away. DISGUSTING.