LeadX Minibus Hire - www.leadxtransport.co.uk

I was a bit worried about this hire tbh, I read the small print, saw they were a booking company and that made me worried about what would happen if something went wrong. Well, nothing went wrong. The driver was late picking us up, but he rang me and kept me posted. He was late because of really bad weather but he was sensible about his driving even though the weather in the Peak District made it a tough drive. The driver on the way back was happy to wait a bit for us, and he was a good driver too. Both times the buses were clean and in good nick.

Look, I had a plan B up my sleeve and I allowed extra time for both journeys. If you have a friendly cab company maybe try them first but this worked out fine for me. And be aware of what LeadX are. They don't employ the drivers, they just take the booking and pass it on. There is potential for this to go wrong.

Minibus was booked for pick up at 11.30 am. I received a call from a driver ,who wasn't the contact we were given,saying he would be 15 minutes late. He actually arrived 37 minutes later. He had travelled from Birmingham to pick us up in Bedford. The minibus was a basic type and not the executive type we were expecting. This trip was to a family wedding and the people on the bus were the majority of the groom's relations. Four of which had travelled from New Zealand to attend the wedding. We arrived too late for the ceremony which caused extreme distress for everyone involved. I have contacted LeadXminibuses twice but to date no-one has bothered to speak to me, customer service is obviously not on their list of priorities!!

Didn't turn up when we'd booked them to take a group to two events during one day.

Very unhelpful in trying to resolve the issue (didn't resolve it) and then took forever to refund money!

bus that turned up broken down 3 times on a 1:15 journey. was filthy and no room for bags.

they never showed up to collect us on way back leaving 16 people stranded 3 hours from home on a bank holiday

Booked a 14 seater minibus for the grand national, driver was on time and got us there with plenty of time to spare. Cannot fault this firm, they were great from start to finish. Faz in the office who dealt with my booking was great too! A couple of days after the races i realised i had left my Ray Ban sunglasses on the minibus, they were handed in by the driver and i managed the retrieve them a couple of days later from their office. This firm are top notch!!!

Booked a minibus for 13 people to Twickenham post Christmas. Having explained we had an elderly, partially disabled passenger, was assured everything would be fine. Main office provided bus registration and driver mobile contact details so had every reason to feel reassured. I couldn't have been more wrong. The minibus didn't turn up on the day leaving 13 people stranded in a rural location, having paid a princely sum for Twickenham tickets. The main Leadx number diverted to local taxi hire contacts out of normal office hours, all of whom just put the phone down on me. I had to drive half of our party to Twickenham, half were forced to travel by train, a journey which takes over 2.5 hours. Needless to say we all missed the majority of the event at Twickenham, and what should have been a fantastic, family day out (which it has been in previous years) was completely ruined by this company's utter incompetence. On further investigation, post Christmas holidays, the minibus originally booked by Leadx had broken down over 3 weeks prior to my booking (sadly a common theme, having now read previous reviews). The promise to refund my car park charge by Leadx, still remains unfulfilled. Leadx looks an extremely competitive option on paper but save yourself the stress and heartache, spend a few pounds more and go for reliability. Book this company at your own peril........zero star rating.

Booked a party of 13 people minibus through Leadxminibuses 10th September'16 paid £165 deposit Total £235. I had to pay £70 cash to driver.

Bus never showed up instead 4 cabs turned up for my party of 13 people.

Cabs had been booked had not been given my name or number so we were late to our destination and event

A journey of 20min a distance of 5.4mile so far has cost me £255 when if I had booked it myself would of cost me

£90 return.

I have now paid in total £255 for a a minibus that did not arrive & cash to a cab company for both journeys.

I have been asking for my deposit back from Leadxminibuses...they are refusing to do so.

I have been ripped off by them, I have had no apology or any phone calls back from them to discuss my situation. They operate a shambolic company with no customer care or loyalty. They hide behind their small print, never ever take responsibility or liability.. They are fleecing you for whatever they can in advance with no communication or advance warning of any changes to your booking.

Do Not BOOK Through Them

You Have Been Warned!!!!!

We booked a return from Milton Keynes to LHR at £350 for 8 people returning on 27th August. Pick up was fine but when I phoned the driver on the return he said it was someone else picking us up. Long story short, we had to sit waiting in the arrivals hall for an hour before anyone appeared. During many phone calls and text messages I was given various excuses like the driver was stuck in heavy traffic on the M25, but when we went round it there were no blockages. The person who eventually picked us up was from a totally different company, he said his firm had got a call to see if any of their drivers were at the airport and could take a group about 20 minutes earlier and it was just lucky that he was there. I feel that if I hadn't called we'd still be sitting at the airport! Certainly not the service we had paid for. I've never had an apology or explanation so book these guys at your peril!!

We booked this minibus for 14 people but called again to ask if we could increase the number to16. This was approved and I paid £140 in deposit. I then received a call at 10pm the night before advising that they had messed up and the minibus wasn't available. I had a really rude guy on the phone who told me it wasn't his job to sort it out and he didn't have to help me. Eventually he said he would give it a go and the next day the correct sized minibus turned up. However it was such a pain calling back and forth and so late into the evening, terrible customer service wouldn't use again

I don't even want to give them 1 star. Absolute shower of dung. A member of our group booked for 10 people to go to an event. The mini bus didn't even turn up and then when contact with them was attempted, they kept putting the phone down. Haven't had any sort of refund from the deposit mate.

DO NOT use this joke of a business at all. Basically a set of bar stewards that should be shut down or arrested or kicked the dung out of.. any of those would be fine.