OK Rent a Car - www.okrentacar.es

DO NOT USE THIS COMPANY

As a regular traveller to Spain and the island I have hired probably 50 cars or so over the years and not often do I feel the need to leave a bad review of a company but these guys are something else. I am still fighting 6 months on to get the balance of my deposit returned for made up charges that where deducted to the value of 1200 euros. The first 950 for 4 separate damaged areas of the car. Which were all damaged prior to us having the car good job I took photos on departure and return which are metadata date stamped so the company had to refund .

Now I'm still fighting them for a 250 euro charge for abandonment of the car , so I Left the car in the ok mobility parking spaces in the car park and then handed the keys back to the office in the terminal if thats abandoning the car then im Rodger Rabbit. The worst thing is there customer service dept are arguing the case. Any how if you have problems with these guys look on the Which consumer group website for helpful info on how to pursue these rogues for a refund. I will continue my quest they have not heard the last of me !!

Pick up from are port in mini bus. Friendly driver. Check your own vehicle for damage and vehicle checked with you on return so no arguments after you have left.

A fair price for a fair service. Recommend hiring on full and return full to avoid service charge same with other rental company. Same with having your own excess cover. That's just me being thrifty.

I will use again and recommend.

Hidden costs and absolute rip off. Avoid at all cost.

They charged me 75 euros for petrol, where 50 was refundable if i bring the car back full, so paid 25 euros for NOTHING. If I bring back empty you loose 75 euros and they charge for a full tank of petroil extra!!!!

40 euros for out of hours check in, they advertised that 24/7 but NO, they are closed between midnight and 5am, even with the out of hours charge.

They ignored my insurance that I made with the booking site and charged for another 120euros for it.

I used budget car rental before I had no high expectation, but this was at the end of the day more than Europcar and absolute hassle.

I prepared the for a Ryanair experience due to low booking cost, it was like Ryanair, but due to the hidden costs they charged me like British Airways. Absolutely frustrated with this bunch, AVOID them.