Parkdean Holidays, Torquay Holiday Park

Arrived on Monday 4th September, paid extra £25 for early check in. We had arrived half hour early so we thought go and have a drink outside the restaurant. Not a good start! Rubbish left on the floor outside in the seating area, very dirty and grubby looking. After our expensive drinks off we go to our caravan. I have never experienced a holiday park like this one. Our caravan was right down the bottom, the only view we had was people arriving in the tiny car park. People had to walk past to our caravan door to get to their caravan which was set back behind ours. No nice outdoor sitting area, grass was long, no privacy. Now we have entered the accommodation. We have a pet friendly due to our dog. Where do I start! The settees were full of stains, not just stains bits of food left from other visitors previously. The cleaners had not touched it. My husband called reception and they said we will get the cleaners to do another clean. However it could be a few hours, so my husband hoovered it himself and the hoover absolutely stunk. I felt itchy and dirty through my stay. They were lots of other things not right. Radiator hanging off wall and leaking, the pulleys on the blinds were broken, wardrobe door broke. I have never left a review online before, but I do feel this holiday park is so run down needs a lot of TLC. Being right down the bottom of the park was horrendous for me as I have bad knees and being so steep, I feel sorry for families with children/pushchairs. Our caravan was supposedly been a premier + no chance on earth. Please really think about booking this holiday park. Our day trips out were really nice Torquay is a gorgeous place to visit.

The Torquay park dean site is situated in the middle of nowhere down a country lane , it is quite far from the town centre and sea front .the site has been built on a hill , steep slope . The reception and entertainment area is at the top of this slope but the caravans are at the bottom . I am quite fit but still found this physically hard to climb up this hill . Anyone elderly , disabled or with a heart condition are going to find this extremely difficult if not fatal.

On arriving at the caravan that I had been allocated ( at the very bottom of this valley )I found the seating area seats filthy. The double bed looked like it had been made but on pulling back the quilt I found the sheet covering the mattress stained and found hairs and pubes. This sheet had obviously not been changed

I pulled the mattress sheet back and the mattress was absolutely filthy covered in hair, pubes ,and grass .

The mattress had never been cleaned or replaced

I called park dean and the house keeping manager was sent to the caravan . He apologised and said the caravan should never have been left in this condition, he agreed that the bed linen was dirty and the mattress had not been cleaned .

. On pointing out the filth on the seating area I asked the house keeping manager if he would lay his head on the the seating and he replied No he would not .

I was told the mattress would be changed and seating taken away and cleaned but it would not be returned until Tuesday evening.

The house keeping manager could not find a double bed mattress on the entire site ( just shows they never replace dirty mattresses) so he had to replace dirty mattress with a smaller size .

On the early hours of Wednesday morning I was woken by a noisy group of unsavoury characters in another caravan, these people refused to quiet down and got very aggressive when I pointed out what the time was .

I decided for my own safety and that of my vehicle to leave this park dean caravan park Wednesday morning after 48 hours of misery.

I tried to make a complaint to park dean but you can only do this by email or live chat , after a live chat explaining my experience I received a phone call later in the afternoon from a customer service representative who listened and totally agreed that the experience I had at park dean Torquay had been terrible and I was told that he had written everything down that I had told him and that it would be passed on to the customer resolution team and they would be In touch within three days , he Also said he would be following this case personally to make sure it was dealt with .

Three days later nothing..... twelve days later I had still not been contacted !

Once again I had to contact park dean by live chat and I was told to stay connected and they would find out what was going on , i spent two hours on live chat I still could not get a response about my complaint . I just kept getting told on live chat that they had asked there superiors and were now waiting for a response? I waited and waited but received no response, eventually I gave up

I emailed park dean and once again asked about my complaint, I also sent screen shots of my two hour wait on live chat .

I eventually received a response telling me that I had been banned from park dean because me or a member of my party broke the rules ( they did not elaborate ) they told me that they would not respond to any further emails from me .

Please remember that if you are thinking about taking a holiday using this company the caravans are dirty because they are not cleaned to a adequate standard . They don't keep replacement mattresses because they never change dirty or wet mattresses. If you do get into problems at park dean they have a policy of not rectifying or responding to complaints . They just ignore you and ban you .

Checked in on 7th July into

Apartment block

No coat hangers

Hardly any cooking utensils

No jug no baking tray

Windows don't close properly

Reported to reception

Just stared back like I was stupid

Having booked to go to the park for the first time

Our first caravan was not nice so we went to reception to be told they only have 1 more caravan we can have as we took our little dog

Well that was disgusting but it was at least at the top of the site rather than us needing to be mountain goats to get from the other

It smelled it was dirty

Our boiler was broke from day one

I needed to reset it at least 8 times

The furniture and settee was horrid

We used the spare quilts to cover the settee so we could sit on it

Nothing from reception apart from if the boiler goes again just reset it.

Complained numerous times but still no response

There only excuse us that they are taking the vans of site next year

Don't bother

First time we've booked a holiday through Parkdean Holidays and then read the reviews which led us to the opinion we would cancel our booking less than 48 hours after booking it. Unfortunately we were told we would lose our deposit of £30 as we hadn't taken out their cancellation agreement. We found this to be a bit of a cheek, as when purchasing any product there is always a cooling off period (normally 14 days). As OAPs we thought this was a bit of a liberty and the reason for cancelling was lack of parking close to many of the caravans and the park was very isolated. Having lost our deposit we will not be booking any future holidays with Parkdean and will never recommend them to friends and family.

Whatever happened to customer good will!!!

2 members of our party, slipped literally metres down an extremely steep road, one slipped on a sign posted "Anti Slip Surface". Suffering a cut hand & badly bruised back & shoulder. Really need to put handrails in place, in busy areas, such as from reception to the shops, laundrette, cafe playground etc. Facilities were good. Staff and First Aiders were extremely courteous, friendly & professional. Children's entertainers we thought were poor, didn't engage with the audience after about 1/2 hr, just garbled their way thro till about 9 pm. Although it is a nice Centre, the steepness of the site lets the whole thing down. I wouldn't recommend this Centre for pushchairs, wheelchairs or less fit people.

Excellent holiday had by us all.All staff were so friendly and entertaining.Caravan was spotless.Food was great.Evening entertainers were so good with kids.The site itself has lots to do we ventured out by day.Zoo close by as are alot of beaches really recommend this park.

alllllllllllllll I can say is caravan damp and smelly, food was cold and meat was all grissle, staff were brilliant apart from the bouncers they thought they were something they wernt, very hilly and dirty overall but park, and arcade was ok, crazy golf was on a slope spent more time running after ur ball than putting it and I play off 2, so that don't say much for the crazy golf would never return to this park even if someone paid me to

so glad I didn't take any notice of some reviews as I would have been put off on going to Torquay I found our apartment was very clean comfortable staff was absolutely marvellous couldn't help us enough all were very pleasant and had time for us the whole holiday was so good we have been back 3 times and still have 2 more stays this year the site itself is very clean and tidy the gardens are well kept and looked after food in restraunt very good and good variety staff very cheerful and helpful shop was well stocked little bit more expensive than usual supermarket staff again was cheerful and helpful thankyou all at Torquay for making our holiday so superb!!!

I have just come back from this park and was so dissappointed. The rooms never get cleaned nor does any other part by the look of it.

They advertise that "" they make your bed on arrival""

This is only because the bedding is so old and dirty they don't want you to see it. I refunded to actually get under the blanket and actually slept on top of the bed which was bad enough

The entertainment was shocking my 8 and 4 year old have never been so fed up!!

On the rare occasion we went to use the small pool there was a que to get in!!!

Literally one in one out!!

I would visit the area again as it is lovely but would never stay in this accommodation again