Santa Letters Direct - www.santalettersdirect.co.uk

We have been doing this for a few years and the kids look forward to receiving them too.

BUT .....

This year ordered 5 letters plus the extra pack ..and donated to charity put forward too .

Received nothing at all . WAITED and waited for a reply from emails id sent them but was only sent automated response and complaint ref number .

So disapointing , having to make up excuses as to why he never bothered to post their letters.

NEVER again !! Awful service Parents beware . Absolute waste of time .

Was not fully refunded either .

I’ve purchased Santa letters & extra pack for the last 3 years plus a personalised book. The first year the letter didn’t arrive but they were very helpful & managed to get another sent out so assumed it was a one off but yet again the pack didn’t arrive this year. After many emails backwards & forwards they sent a digital copy but tbh that doesn’t really cut it with a younger child as my daughter’s printer wasn’t working.

It wasn’t expensive but I’d rather have paid more to actually receive the letter & pack. Plus the Xmas text didn’t arrive either!

Very disappointed- no refund offered so I’ll chalk it up to experience & go elsewhere next year.

I ordered a letter from santa pack for my grand daughter just before christmas 2015. I was advised that she would get a photo of the reindeers. I am still waiting for this after numerous emails backwards and forwards via email. I was quite disappointed with the service since christmas.

Now even when I email them they do not seem to want to reply

My grand daughter was really upset with not getting the photo. I will not be using them next christmas

Ordered a letter for each of my 3 children. One arrived a few days before Christmas. I could not contact the company to see where the other letters were, which did not arrive at all. (the letter i did receive was poor quality - it looked like a primary school child had designed it and printed it off on cheap paper on an old printer that didnt work correctly ((which maybe exactly what did happen))

I attempted to get a refund but was again ignored. Do not use this company.

Ordered a letter in November, didn't arrive, chased up at the end of the month, no reply, ordered a reprint, didn't arrive.

I've since spent countless emails and attempted to call the company only to be ignored.

The letter finally arrived on the 27th of December, two days after Christmas.

I've asked for a refund as the letter did not arrive on time and, surprise surprise, I am being ignored.

Will not be using again.