
Santa Letters Direct - www.santalettersdirect.co.uk
Value For Money
Santa Letters Direct - www.santalettersdirect.co.uk
When you purchase through links on our site, we may earn an affiliate commission. Here's how it works.

User Reviews
Value For Money
Ordered 5 Letters Received None ..
We have been doing this for a few years and the kids look forward to receiving them too.
BUT .....
This year ordered 5 letters plus the extra pack ..and donated to charity put forward too .
Received nothing at all . WAITED and waited for a reply from emails id sent them but was only sent automated response and complaint ref number .
So disapointing , having to make up excuses as to why he never bothered to post their letters.
NEVER again !! Awful service Parents beware . Absolute waste of time .
Was not fully refunded either .
Value For Money
Didn’t Arrive Again!!
I’ve purchased Santa letters & extra pack for the last 3 years plus a personalised book. The first year the letter didn’t arrive but they were very helpful & managed to get another sent out so assumed it was a one off but yet again the pack didn’t arrive this year. After many emails backwards & forwards they sent a digital copy but tbh that doesn’t really cut it with a younger child as my daughter’s printer wasn’t working.
It wasn’t expensive but I’d rather have paid more to actually receive the letter & pack. Plus the Xmas text didn’t arrive either!
Very disappointed- no refund offered so I’ll chalk it up to experience & go elsewhere next year.
Value For Money
Order Was Incomplete
I ordered a letter from santa pack for my grand daughter just before christmas 2015. I was advised that she would get a photo of the reindeers. I am still waiting for this after numerous emails backwards and forwards via email. I was quite disappointed with the service since christmas.
Now even when I email them they do not seem to want to reply
My grand daughter was really upset with not getting the photo. I will not be using them next christmas
Value For Money
Better Chance Of Getting A Letter From The Real Santa
Ordered a letter for each of my 3 children. One arrived a few days before Christmas. I could not contact the company to see where the other letters were, which did not arrive at all. (the letter i did receive was poor quality - it looked like a primary school child had designed it and printed it off on cheap paper on an old printer that didnt work correctly ((which maybe exactly what did happen))
I attempted to get a refund but was again ignored. Do not use this company.
im having exactly the same experience with this company how frustrating
Value For Money
Avoid
Ordered a letter in November, didn't arrive, chased up at the end of the month, no reply, ordered a reprint, didn't arrive.
I've since spent countless emails and attempted to call the company only to be ignored.
The letter finally arrived on the 27th of December, two days after Christmas.
I've asked for a refund as the letter did not arrive on time and, surprise surprise, I am being ignored.
Will not be using again.
Q&A
There are no questions yet.