Christmas Trees & Lights - www.christmastreesandlights.co.uk

FAULTY PRODUCT, NO ADDRESS TO BE FOUND , NO REFUND BEING ISSUED. THIS COMPANY SHOULD BE SHUT DOWN.

I purchased some lights on 29/11/17 & by the 5/12/17 they had not even been dispatched from their warehouse, let alone delivered in the 3-5 working days it states on the site!!!

Writing this as not received the goods by today 7/12/17!

Very bad services was promised my goods by Friday never happen phone calls I made let down how can a company run business like this made complaint pay pal today

No response to emails. No response by phone. On hold for 30 minutes each time I have to call which has been several times. Ordered over £1K of decorations - never arrived on time despite multiple promises. Would never have ordered if I was originally given an honest delivery date. The director refuses to call me or speak to me. We want a full refund as had to go out and buy them in the end.

Waiting for answer on their customer care line more than half an journal each time.

2 emails not answered.

When asked they said they were very busy. Ok if products work but if not, no easy way of getting through to them.

In Sept 2013, Bought outside Icicle Lights , (15m first to last bulb)

Ok that year and boxed up after christmas, but last year many of the bulb holders had rusted and lights didn't work

This year, nearly all the bulb holders are rusty, hardly any of lights were lit. Looked ridiculous, so had to take them down

These lights are very poor quality and although described as suitable for outdoor use only fit for indoor use

Requested refund or replacement, but was refused since outside 1 year guarantee

Under the Sale of Goods Act, they are not fit for purpose, regardless of when they were purchased

what an excellent Christmas tree this is.

four bands of lights with different lighting displays which are too pleasant to accurately describe.

would suggest that the company film the sequence and post it on you tube when I am sure the majority who viewed it would go on to purchase it.

it is a lovely bright Christmas tree.

initially I tried to purchase this product online at

Studio - www.24studio.co.uk as it was a few pounds cheaper.

I wish I had read reviews of that company before I took action. I thought they were asking detailed questions for a credit card purchase. it turns out you have to apply for an account before you purchase, though this isn't explained until the end of the process.

a week later I was informed by letter that my application had been declined.

absolutely staggering. even more staggering were the reviews of Studio -

www.24studio.co.uk on reviewcentre.

deal with them at your peril!

I phoned christmastreesandlights and a couple of minutes after a pleasant chat my tree was on its way and I cant commend the product or the company highly enough.