Recover Cover - www.recovercover.com

Awful company - totally impossible to get a refund from them

I tried to update my breakdown policy online. But can not change the car as I have a new one. I submitted a change form which said they would deal with it in the next few days. I need cover for tomorrow. So, I call them 6 times and each time I select any option I get a message saying please go on the website to make changes and the line goes dead.

This company are a waste of time. I will never use them again and certainly don't trust that they will answer the phone or be available if my car does breakdown!

I sincerely thought all hope was lost on my coinbase account and $103k worth various crypto. Having all the proof and info on my hacked account didn’t do so much with coinbase. I had to escalate to our local police here in George town Texas. I got a clever tip from a concerned officer who told me of a victim who he knew with similar case. The victim hired a A hacker named CRYPTO RECOVERY HACKER . This hacker countered hacked the hackers by tracing records and breaking protocols to recover the victim’s account and asset. I reached out to him to see what my chances were and of course high skepticism . He reached back same day and gave me a sincere contract we were to work with. I signed them and got shock messages in my email of my coinbase account access been restored with all of my crypto investment returned. I logged in immediately to very and there was my coins sitting in my wallet again. I can’t thank experts like CRYPTO RECOVERY HACKER enough for the noble job they do. Especially in a much vital space like crypto.

I took breakdown cover from Recovercover last year for £21.90. This year they sent me a renewal invite for about £60. I decided not to renew. This is where the problems began. I tried to call their helpline. They said the only way to cancel the renewal was to do it via the website. So I went to the website and each time I tried to cancel, their website threw this error "Cancel Your Policy. There was an issue processing your request, please get in touch or try again later." Finally a day before it renewed I took a screenshot of this for my records. As expected they send an email the next day saying they have renewed my policy and they were unable to take payment from the credit card I registered with them last year so the balance was due. They also informed me that if I didnt make payment they would send my details to a collection agency. I tried to call the number in the email but again I was told that all cancellations are to be done via the website. The website would display the same error. I then decided to email the screenshot to the sales email they put in the email they sent me. So I emailed to sales department and immediately got this autoresponse. This is an excerpt from a long email

"Hello,

Thank you for contacting Dynamo Cover.

This inbox is no longer monitored as we have now moved to our fully automated DIY bot to process any changes you would wish to make and handle queries..... If you are looking to report that something has gone wrong please visit our website where you can raise a ticket and a member of staff will be in touch within 8 working days."

So I clicked on the complaints link, only to get a 'Page not found' error.

I hope this review will help others to get a better understanding of the appalling after sales customer service that this company has. In short it is extremely hard to get in touch with someone human who can help. Also it appears to be extremely hard to cancel your renewal.

My breakdown policy was cancelled midterm back in May, due to selling the car. I informed them by phone and e mail and had no response. I now this week receive an e mail advising me that my policy will be auto renewing soon. I rang to advise this had already been cancelled and waited 15 minutes to get through and spoke to what I can only say is one of the most unhelpful customer service ladies I have ever had the pleasure of dealing with. They agreed to cancel the auto renew, good job really, seen as I had already cancelled it back in May. No apology for messing up and no refund, even though I cancelled half way through policy. Also, when trying to cancel this policy online before calling them, as it was soo hard to get through on the telephone, it tried to charge me £9.99, half the policy cost to cancel just a few weeks before it would have ended anyway, so you have to call to cancel auto renew unless you want to pay half the policy cost to do it online. Awful experience and will never use this company again, AVOID AVOID AVOID.

If I could give 0 stars I would.

Tried to cancel the policy as I no longer need it, never asked for a refund.

They said it will be £9.99 to cancel! Even though I haven’t used and no longer need. From reading reviews I requested the policy is not renewed & have been ignored. I have no idea how to block from them taking more money that I do not authorise.

Shocking company! Need reporting.

My advice would be Go with a reliable trusting company they may be slightly more expensive but anything is better than this atrocious company! STEER CLEAR.

Wish I had seen reviews before I took the breakdown out!

Signed up for a year. Didn’t need them during the year and swopped to green flag at the end of it as better cover and reputation. Nothing anywhere with this shower of rubbish re auto renewing but their handbook mentions calling them to renew. Bang. Today at noon credit card charged a renewal premium

I rang them said I’d not signed up to it nor wanted it. Oh ok then I’ll

Cancel You’ll receive a refund less a £10 charge. Pure and simple. No authorisation to renew. No communication. Then bang. Let’s take your money anyway. Avoid like corona!

Requested to stop my auto renew on the day it renewed and was charged 9.99 to cancel. Poor service and poor customer service. I suggest you find a more customer friendly recovery service.

I can't praise my team highly enough and feel they deserve a boost after all the negative comments. From the call operator to the repair man to the tow truck driver - all were reassuring, friendly and tried their utmost to keep me calm in a very stressful situation. Thank you to my knights in shining armour - Postlebury recovery gang, Frome who rescued me in Devizes. Living in the country I have to expect it takes time to get to me but I was given an approximation and it was close.

I opted for the cheap one rescue cover for my 11 yr old Kia and it does what's on the schedule.

In all my 79 years of dealing with…

In all my 79 years of dealing with insurance companies,this company wins first prize for ripping me off.On 1 October 2020 I took out breakdown cover with this company.Great price I thought basic cover just what I need.

On 22 October I changed my car.Not wanting to be without cover I immediately emailed Recovercover to change my car details. Not interested was the reply, policy now void as per their terms .New policy required.

Fair enough I should have spent 6 hours reading all there get outs.

I replied to them requesting they close my account.It will cost £9,99 as per their terms and conditions.Just to close the account.

A little gem I picked up whilst scanning there onerous terms. You are required to keep the vehicles V5 in the car at all times.They also auto renew.

After all this upset I found the RAC offering basic assistance via Quidco at only £23.

There is no fool like an old fool people.This company makes it super easy at a very low price to grab your cash.

It doesnt bear thinking about what kind of service you get if you break down.

Caveat emptor.