Absolute Reg - www.absolutereg.co.uk

Very unhelpful, money grabbing company. Do not use them

I ordered my reg on 24/09/2021 at 11:26. The short version of this review is I am still £5,103.48 out of pocket, and I still don't have my reg. I was told it would be a few weeks.

The owner is also the customer service, and when I previously wrote a review, I was asked if I could kindly take it down back in November. I thought the apology, and the masquerading of jumping into action was more than a good enough reason to remove my review and wait a bit longer. It's now been over 6 months, my emails aren't replied to, my calls aren't returned, and when I do get through I get told I'll receive a call back with an update soon.

The excuse often comes back to DVLA processing, they'll be back to Absolute Reg in 72 hours and then you'll get your update, or that's how it's supposed to go anyway. However, that's never the case, the update rarely comes, and if it does then it's just more incoherent waffle on processes that are hidden behind the veil of a poorly organised business trying to hide behind the process of the DVLA, also hidden from scrutiny. You're consistent left in the dark, they hold on to your money and you have nothing to show for it.

You'll often be told "Oh we're happy to give you a refund" but nothing materialises, I don't necessarily want the refund I want the reg I paid for 6 months ago, I want to be communicated with and reassured that I have not just been swindled by a swanky sales men and a moderately well put together website.

I suspect that again this will fall on deaf ears, but I write in the hope I will save someone else from the tortuous processes and borderline pyramid scheme, where they hold your money until they can acquire the reg they proclaimed to already have.

Good Luck.

Absolute rubbish took ages to sort out

My fault auto fill on phone put wrong name in phoned them up really 66 pound just to type a different second name in that’s rubbish

Then you have to send your log book to them

I got a private reg for my motorbike from swift reg and I just had to send a picture of the reference number

They tell you to send it recorded delivery that cost too

Would definitely never buy another private reg off these again

I am looking for another reg for another motorbike I just got won’t be looking on autoreg web site

Will be buying off swift reg again

Or at least a different company really poor and disappointed

Unbelievably rude and unprofessional. My sister has spent £3000+ on a number plate and asked for an update as we haven't received an update for 3 weeks and the response from the customer service was utterly rude. The director did not care for our concern and cut the call. I repeatedly called to talk to him, only for him to cut the call.

Overcharged me, nasty staff with attitude. Slow to send documents, then sent the wrong details. So had to wait even longer. Would not recommend , don’t touch this company

I brought a number plate from Absolute Reg, it is my first time getting a personalised number plate, It was simple to follow and they did it all for me. I only had one problem which stopped me giving 5 star and that was after sales confirmation, I sent my V5C and would of been helpful if they confirmed receiving of this by sending a email saying they had, I found the after sales confirmation nil, accept this everything went fine, smooth and I am very happy. To inform customers and confirming receipt of documents etc would improve this team as otherwise 100%.

I am very happy with the service and like other reviews said they do it all for you, I am very happy with the reg I purchased and even provided the number plates for a little extra cost. The service lost a star as even so I got a great service I felt they lacked informing me what was happening. Once I purchased the number plate communications on their behalf stopped, I sent two emails to receive no reply and kept me guessing if the change was going smoothly, I didn't receive any email to say they received my V5C. Even so it did go smoothly and they provided a quick service with this little extra service would of give an extra star, overall I would recommend and if ever decide to buy another private reg I would certainly use Absolute Reg again.

I have got a cherished plate from yourselves ordered it on Monday 27th March sent log book on Tuesday I let I absolute Reg do all the work for me as I had not done this before I had an email of the DVLA On Thursday saying that my transfer had been done new plates came today Saturday 1st April and are now on the car I'm over the moon absolutely fabulous service I would recommend you to anyone so you are thinking of doing it let them do it all for you first class thank you.

Excellent service from start to finish - dealt with a gentleman who handled everything from start to finish for me - my wife was delighted on her birthday to fix them straight to the vehicle - nothing to fault and happily recommend to others

Decided to buy my husband a personalised number plate as a gift. Found one I wanted easily. Purchased it on sunday 4th september, posted log book Monday, recieved email Tuesday to say application successful and would be sent new log book. Plates arrived Thursday morning. Very impressed with how quick and painless it was. Excellent service and definitely recommend.