Principal Insurance - www.principalinsurance.co.uk

After comparing quotes & filling in their online forms I paid for a motorcycle insurance policy with principal.

I was then sent an email asking for various other documentation to validate the policy. I found their online system for sending all the requested documents so difficult to navigate that I decided to cancel the policy & use a different company.

This was done within a few days of the policy start date.

When I cancelled and asked for a refund I was advised this could take up to 60 days.

When I complained they replied " we must treat all customers fairly,so the same time frames must always apply to all our customers"

Personally, I interpret their reply as we treat all our customers with the same contempt.

I will advise all my motorcycle contacts to avoid this company.

Do not use Principle. I took van insurance with principle and told them I had 3 years NC. Turns out the do not accept car NC.. so my policy tripled to £300. Then I cancelled my policy and the wanted £186. please do not use Principle.

Being a returning customer have previous great service, this experience lived up to the previous!.

On this occasion Mathew took care of me with such care and professionism that deserves recognition for his tireless efforts to find the right deal for me. I recommend Principle to all for service and value.

Dreadful company. Avoid. I have cancelled my single bike policy this morning and taken a multi-bike policy with CN. Principal were not able to offer me a multi-bike policy. The whole concept, of owning more than one bike seemed to be beyond them. If they are this difficult when I am trying to pay them money, how bad will they be if I need to make a claim?

I spoke with 4 different people to try and resolve. Several hours on hold and 2 failed promises of return calls.

***Avoid*** READ YOUR T&C’s! My son bought bike insurance from this pathetic insurance company! When his bike was stolen off the drive they said they will not pay out a penny as his bike was within half a mile from the home address and wasn’t stored in the garage! If you have a garage at your house please read your T&C’s.

If I could score in the minus I would!

After making a complaint they said they would call me back to discuss! Obviously they didn’t they sent an email!

I will be taking this up with the financial ombudsman.

******Seriously*******

**Do Not take insurance out with this company***

***************** AVOID ****************

I had insurance for 3 month before it got stolen!!! So not only was I £1500 down I then had to pay the rest of my insurance and a cancellation fee!!!! And they cancelled the insurance

Rang them to see why I had to pay this amount to then be told they had passed it on to a debt collector on the 12th of February when they only emailed me about it on the 24th!!!

They just don’t care and only want money from people I wish I would of read reviews before taking out insurance with this joke of a company

Poor infact the worst experience I’ve ever had in 40 years of dealing with insurance brokers take your money and then cancel the policy and charge you hundreds of pounds for the pleasure

!!! BE AWARE !!!

DO NOT WORK WITH THIS INSURANCE BROKER, THEY WILL TAKE YOUR MONEY AND LEAVE YOU STREANDED

I made an insurance to this insurer, I paid the first month (February 2020) ₤ 350 ( First mounth + deposit ), the second month on March 9th they charged my card with ₤ 267.14, and the next day on March 10th they canceled my insurance without for any prior notices. I only found out when my employeeur asked me why my van is not insured a few days after

I called them to see what the problem is and why is it canceled and they started asking me for more documents prior to the ones I sent them at first when I made my insurance. I sent them the asked for documents in the hope that they will reinstate my policy, after almost a week of going back and forth with their support team which I had to explain everytime why I was calling and to tell them that I sent the documents and then they will go search for the email. And allways telling me that they need also a picture of this and that. And all of this to tell me that they have a new offer for me that is more that the first contract was closed for that is 352£/mo wich is miles apart from 267.14£ 

WHAT HAPPENED WITH THE INSURANCE FOR WHICH I ALREADY PAYED?

I asked to give me the second payment back because i did not benefits from it, they told me that I lost that last payment those money and there is nothing to they can do. Making me the above stated offer that is high in comparison with the first!

It is a company that deserves -10 stars for the review.

I am now looking to pursuit legal action.

Charged me MORE to insure a 125 Yamaha than a 690 KTM SMC after selling the KTM and swapping the bike over on existing policy.

£32 ontop of policy - £237 for the year for a bike I could insure for £95 elsewhere... So I asked to cancel - Turns out is £130 to cancel. So I'm stuck with them. They will not see a penny more out of me for as long as I live once my policy is up. AVOID AVOID AVOID.

I cannot express enough how angry I am. Please don't use this company!!

From the minute they answered the phone to the minute I received my documents was an absolute pleasure. Saved over 100 pound on my motorcycle policy. I will use them again, well done Principal, I will be telling my biker friends.