Comet

Ordered ps5vr2 online

Order turned up

Headset did not work

Tried contacting via email, email kept firing back as undelivered

I Rang up, explained situation, was told they would email me, I told them i needed to return it asap as its for xmas present

Tried to make me send it to Sony for repair (20-30 day turn around)

I explained its never worked, it turned up faulty so its there problem, basically they wanted there cut of the selling price but wanted me to do what they are regulatory required to do as stated in there T&C`s

Informed them i require a return postage label to return item.. Then....

RADIO SILENCE

£569.00 for a item that never worked

Order #C23224

We have purchased a Samsung 55", from Comet due to our previous Samsung being dark at the bottom and predominantly red all over. The new on delivered last Friday has shaded corners and red extremes when the lesser red is showing. This is why we replaced it.I have been trying to get in touch early in the morning.

They have no humanoids only machines that give you the run-around.Like Sky, if one could speak to an engineer to go through some basic posabilities.

I can't give my telephone no. to you because I am prevented from doing so. Please do not tell me it is cheap. I still want to watch it. Our last Samsung was fine for 10years, until the same problems started and we bought this one. Have a I had or poor model supplied to me?

Disappointing service. I hate it when somebody's traying to sell me something that I don't want!

I PURCHASED A CREDA TUMBLE DRYER, FROM COMET - ST OSWALDS PARK, GLOUCESTER, IN 2012. I ONLY HAD IT FOR 2 DAYS AND IT DEVELOPED A FAULT. I WENT BACK TO THE STORE, AND COMPLAINED. THEY SAID THEY WOULD ARRANGE FOR IT TO BE PICKED UP AND REPLACED. TWO WEEKS LATER, AFTER PHONE CALLS, NO SIGN OF COMET, SO WENT BACK TO THE STORE AND COMPLAINED AGAIN. STILL NO JOY. IT WAS NOT UNTIL I WENT TO TRADING STANDARDS THAT THE BALL STARTED ROLLING, AND EVENTUALLY HAD A NEW TUMBLE DRYER DELIVERED. WHY DOES ONE HAVE TO GO TO SUCH LENGTHS TO HAVE MATTERS PUT RIGHT. IT'S NOT THE FIRST TIME I'VE HAD TROUBLE WITH COMET. THEY WERE PROFESSIONALS AT CAUSING AGGRO FOR THE CUSTOMER. I AM GLAD TO SEE THE BACK OF THEM AND THEIR STAFF.

I love shopping in Comet, the staff there is so knowledgeable and helpful, and I always seem to find the right item, of the right colour shape and form.

Great shop that one.

In August 2012 a muslim man in Selly Oak persuaded me to buy additional things I did not want on top of the Samsung tv I wanted to buy for my parents. I paid in advance. He tried to get me to buy on credit or debit card, but having suffered being robbed many times I never carry my id on me. My DADDY WAS ANGRY. i WENT BACK AND CANCELLED EVERYTHING. He still paid me no refund even thou I took nothing with me and returned monster unit unopened unused...

I had a Macbook Pro which i bought from Comet. I had a bag which i carried my Macbook around with, and the handle snapped off as i was walking and the Macbook flew right out onto the floor. Had a minor dent but the screen was damaged. I had insurance and warranty so i sent it of for repair, 3 weeks later i got told it couldn't be repaired so they were going to send me a cheque. 4 and a half weeks later (today) still not received any cheque and no one knows when I will receive it.

I ask, and they always have an excuse "You're not the only one who needs a cheque, there are many others in your shoes". Then i get into an arguement with them since i i don't have a laptop and probably be a very long time until i get my money back for it.

I went to Comet yesterday to a store that was closing for good. It's such a shame. My heart goes out to those individuals who have worked there for years. People who I have always found to be kind and genuinely interested in helping and who through no fault of their own are now out of a job. This recession is being very cruel and who knows how businesses that actually have stores can keep going?

As we all know Comet has been taken over by the administratos Deloitte.

I bought a Samsung television in September of 2008 and took out an extended warranty.The television developed a fault on 12/11/12.I rung Comet and was advised it was still business as usual and arranged for it to be picked up on the 15/11/12

From that day until today 10/12/12,I have been fobbed off and essentially 'led up the garden path' in regard to any inquiries regarding the repair.

Initially I was told the repair centre was awaiting a part.After a few calls ,I was told this part was due to arrive on the 3/12/12 and would be called that evening to arrange a return delivery.

On the 4/12/12 I called after no contact from Comet and was advised that the system was still showing that the part was delivered.However,there were no couriers that were contracted to deliver any stock for Comet.By this time I requested my television returned unrepaired.

To this the reply was ,there were no couriers to deliver my tv back.Secondly the repair centre would not allow me to come and get it myself due to health and safety.Also I could not hire a delivery company to get it back to me.

On 8/12/12 I spoke to the helpline again and was advised all stock was being returned to the depot and I should get a call the week beginning the 10/12/12 to arrange a delivery as they now had couriers.

I have phoned today 10/12/12 just to be advised that the part for my television was due on the 12/12/12.I have explained that I just wanted my television back as I had lost faith in their system.To this I was told there were actually no couriers in place and I could not have it back.

My extended warranty company have taken the position of :'a comet manager has to sign off stating that my television is beyond repair.Essentially it is as they have not got the part .

If the practices of Comet are not unlawful(keeping my property,unwilling to return,fully paid for) I certainly consider it unethical.

Have extended warranty, tv went n for repair but parts are not available. We were due to have a replacement tv sent but 2 days before delivery date the news of administration broke out - to cut a long story short £20 worth of about 30 phone calls, no tv, no refund and Comet have our £800 tv. No-one will help us and keep getting told a different story every time I phone.