Marks and Spencer

Had a breast cancer scare/ invasive procedures. Went to return an unworn bra. M&S staff loudly passed insulting comments re by body in front of lots of customers/ staff (including male staff who were laughing). Cruel and unprovoked :(

Very hypocritical retailer in terms of 'supporting' breast cancer etc but encouraging staff to be very cruel and insulting to female customers.

hi,

Went to Chelmsford store today felt really safe and was served by a really friendly, smart lady.

she asked me to come to her cash point as soon as she was free and made the whole experience a good one. Also would like to mention the assistant handing out hand gel.

No name but she was very cheerful doing what must have been a boring job.

Was in store about 12.30pm

bought a Marks and Spencer Microwaveable Small Lidded Saucepan on the 12 March 2020. Within a month this saucepan cracked at the base after approx 6 uses. Due to lockdown on the 24 March 2020 I have been unable to return the saucepan. However, when the Marks and Spencer reopened in June I did return the saucepan to the White Rose M&S store Leeds who refused to either give me a refund or exchange. The staff were also very rude laughing out loud at me when I complained this was a breach of my consumer rights and Marks and Spencer’s agreement with customers.

I popped into the Cambridge Foodhall to buy a few items and bought my 10p bag which had recently broken to be replaced. Apparently unlike every other 10p bag at other supermarkets thiers are not actually bags for life! When I originally bought it I asked for a bag for life and no where I could see in store did it state single use. M&S certainly fooled me, yet alone the environmental impact these bags will have.

I recently purchased a pair of Rosie Pyjamas considering the price I was expecting quality. Pink floral modal frill. The material was awful and so creased had to send it back. What is going on with M&S these days the quality and sizing has definitely gone downhill in my opinion. On the other hand the food is fabulous. Please please bring back quality material and better sizing just like the old days.

the girls clothing is really bad in design and fit

I would be sacking these designers for children

and adults overpriced poor design and quality

get a grip marks or you will not be here in 5 years!

My husband and I decided to have breakfast in the Marks and Spencer’s cafe in Craigleith Retail Park today before starting our food shop - Sunday 16th September 2018.

There was no full breakfast on offer and no salmon and scrambled eggs as there were ‘ no eggs’ ! We arrived at about 10.20am and there was very little choice on the shelves. And there were at least 20 customers in the cafe.

Although the staff were polite, the standard was similar to a transport cafe and our much looked forward to Sunday breakfast extremely disappointing!

Somebody needs to pull their socks up!

My wife and I visited Marks and Spencers yesterday and we found the staff all very pleasant and very helpful.Absolutely brilliant! Thankyou M&S for realising we are people!

I have never seen a more disorganised Café in my life, only 30% of the tables available and cleared for eating/drinking the rest were piled with used trays and previous customers dirty dishes, the only way to get a clear table was to clear it yourself, I did inform a lady at the till that there were an awful lot of dirty tables, but she wasn't too bothered, there was plenty of staff crammed around the 2 serving tills, mostly being busy doing nothing or anything but clean the tables, one young man carried 1 table number from one end of the café to the other and passed plenty of dirty tables on the way< either there was no supervisor or something was seriously wrong with communication to the staff about what was expected from them. If I am paying M&S prices I expect a much higher standard of service than this

I ordered a flower and chocolate delivery for a Mothers Day gift. A bit pricey but I wanted to make the day a little special as I was unsure if I would be able to get to visit my Mum.

Ordered the gift online. Got the confirmation. The day before Mothers Day got a further confirmation the present was on its way and would be delivered Sunday 11th March. Perfect!!!??? Oh no...far from perfect. I actually was able to get to see my Mum...no gift in hand as I assumed that she would have received the one arranged. Hmmmm embarrassing situation. At 4.11pm (after all the shops had shut for the weekend) I receive an email from M&S saying "really sorry we will be unable to deliver your order". I am fuming, to say the least. They have given a full refund and a "goodwill gesture" of £10 e-voucher to use in store or online. Well that is useless as I will not be shopping there again.

I thought I would stay loyal to a longstanding UK company - I will now shop elsewhere.