Breville Compact Juice Extractor

I have owned a JEX328 since it was gifted to me in 2004. The jiucer looks very nice and elegant with brushed stainless steel. Most of our other kitchen appliacnes are stainless steel and this goes well with them. The jiucer itself does a great job on hard fruits and veges like carrots. I initially tried to use the leftover from the juicing in things like soups or cakes but the leftover from hard fruits was so dry, it was no use to me. THe jiucer does well with fruits like apples and pears but the refuse is somewhat wet suggesting jiucing performance is good but not fantastic. Softer fruits such as oranges and grapes dont do too well. Oranges, particularly, dont get the best juice in this type of centifugal jiucer because the white stuff on the outside of the oranges gets juiced too and changes the taste. Customer Service. I may not have had better customer serice ever in my life. After using the jiucer for five years, something at the bottom of the refuse collector snapped (there is a tiny white tab that locks in place when correctly assembled. If that tab breaks, the jiucer will not work). Initially I didn't know what caused the jiucer to stop working and opened it up to see if there is fuse. After not finding it, I called Waring and spoke to a Teri in tech customer support. I was hoping to find out where the fuse is. Teri was very nice on the phone and told me there is no traditional fuse but to solve my problem, she will send me a new refuse collector free of charge (did not even charge me S&H). When the prodcut arrived, it did not fit perfectly so I called her back. Apparently the company changed their contract manufactuer a few years ago and I had an old one that had changed. She arranged for UPS to pick up the product she had previously sent me and get this SHE SENT ME A WHOLE NEW JUICER, again for free. Are you kidding me?? Thats wild. I could not believe it. I know they are quite unlikely to do that often, but their attitude to solving the problem was fantastic. I thanked her and few days later received a whole new jiucer that I am very happy with. Cleaning. Cleaning is quite easy and everything goes in the dishwasher. The mesh filter is the only thing that does not get washed too well in dishwasher. Improvement. If there is one thing I would improve, it would be the size of the feeding chute, shich is manageable but competitors have larger feeding chutes. Overall Fantastic value. For what you have to pay for this, it does a fantastic job and looks great too. Of course, the customer service is bar none.