Cavavin Urbania www.cavavin.com

The unit looks great but the power went out briefly at my home and the wine cooler did not restart after the power came back on. The next day I opened the fridge to find all my wine was now at room temperature. I read the previous reviews and am surprised that a company out of Quebec would have such low ratings. I will let everyone know if I have similar issues. Also, I was unable to register my warranty on line as the company did not recognize my model number. That is worrisome! I sent it in by mail but have not heard back from them yet. I would have liked to know that after a power failure, the cooler does not restart.

After numerous phone calls and 4 service calls a number of control parts replacements still does not NOT KEEP assigned temps

Please replace this model with a new one Cooler was purchased in October of 2017 and is still under warranty

Please advise

model urbania 30 bottle does not fit 30 bottles and after two years almost to the day I purchased the wine cooler the compressor stopped working and does not cool anymore.

I have had my 150 bottle cooler less than two years which has an expensive extended warranty.The temperature controls are not adjustable & the temps are sitting at 0 C. Not good for expensive vintage ports.

Have been shuffled from retailer,to warranty company to Cavavin am told they have no service people in my area,a major city in On. Their recommendation is I empty( now wines will be really compromised) take it down 9 stories & transport to a city 3 hours away. Did I mention I am a senior citizen!

Where do these companies get of selling a product that require a an extended warranty that is useless. Shame on Cavavin.

Would not recommend a Cavavin product to anyone

The retailer also has some ownership here for selling a product that can't be serviced on site,it's not a toaster.

Our dual wine fridge stopped working after 2 years...called Cavavin and they sent me the temperature control to replace by mail but by the time I received it the other side of our dual temperature wine fridge had stopped working . I tried fixing the 1st to brake broken side with their instructions but it never functioned even with the new part. It cost close to 1000 Canadian...waste of money...makes an attractive storage unit though!

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This is one of the worst products that I have ever purchased and it is very disappointing that it is a Canadian company. One night the fridge starting beeping and the temperature control started to change temperature on its own. I tried to adjust the temperature on either side and the key pads would not work.

I contacted Cavavin and they gave me the name of a repair shop that they deal with in Ottawa. A repair person came out and after a $152 bill, told me he was pretty sure it needed a new electronic control board, a left and right door control. He called Cavavin and they would not give him the cost for these parts over the phone and there had to be a written request from his company. This was done right away and close to a month later Cavavin sent them a cost for the parts which was $533.37. Including labour and taxes including the initial call out, I was looking at a bill for over $850.

Not sure why I would spend that to repair a $1200 fridge?

I sent an email to Cavavin customer service complaining about their product and asked them what they will do to make me happy again. Of course I received no response from them.

I wished I would have checked this site before I purchased the wine cooler!!

Its too bad that something cannot be done about this terrible company to force them into building a better product and improving their customer service.

This was a Cavavin #CAVA75-BCDZ

Like many if the reviews, Cavavin after-sales service is non-existent. We have had our Cavavin wine fridge for 4 years and the electronic control panel started malfunctioning and the fridge stopped working. I gave up trying to contact Cavavin as they NEVER once responded, either by phone or email. Now the company that I have hired to fix it is trying to order the part, and after 6 weeks, Cavavin still hasn't sent them the parts. Sad that this is a Canadian company.

This is a very noisy unit so buyer beware. The brochures and write ups on units posted by best buy , that this unit is noise free is not true. This unit makes a lot of noise worse than an old fridge I had 25 yrs ago. So if you were expecting a quiet cooler don't buy this unit. Even the company would not do anything about it.

Recently had my Urbania CAV46 stop working. Was told by Cavavin to call local repair company and then report back to them. Service person told me it was the main board but unfortunately the parts are no longer available. What? This unit is still being sold but no parts are available, how can that be. Called Cavavin and was told to send an email to the service group explaining the issue, which I did and never heard back from them.