Charterhouse Aquatics - www.charterhouse-aquatics.co.uk

Excellent service.ordered wednesday afternoon parcel arrived thursday.will use again.well recommended

After searching various sites for a quote Charterhouse were the only one who could supply all the equipment i wanted in one go. I used the interest free option and received a god discount on top. Delivery of the equipment was spot on and youknew exactly when it was being delivered so no wainting in for days. A few problems setting up but great advice from them and as long as the controler is working after following thier advice I cant fault them.

The advice all the way through has been very good to a complete novice with no experiance. I will certainly be using them again not just because I have racked up several 1000 loyalty points.

Placed order 6 items one not in stock ok with this asked for items in stock £120 to be sent said they would two days later no goods. Three emails they get back 24 hours later and say will dispatch Monday. Guess what Monday evening Order still shown as pending but one of the other products is now out of stock! 5-10 days.so now have two items to follow and they have not had the courtesy to let me know.have emailed again on Monday evening,but Tuesday midday no response.

How do they get awards for good service etc ??

All I want is the goods I have paid for as they don,t hang around when taking your money which makes it a legally binding contract.

I bought mine and it arrived well packaged and in perfect condition, although the delivery time is much delayed than I expected.

I have used them for a number of years and have not had to rely on any after-sale support. However, for the first time, I required some help in relation to a broken part. They were helpful at first and emailed me about obtaining the replacement part. It would only be a week or two. The cost would be quite low. It has been 3 months and it is still not available! There has been no follow-up from them. Recent emails have been unhelpful and they are more interested in sending 'your ticket has been resolved emails' rather than genuinely helping out their customers, or explaining why they haven't obtained the part.

i bought this coral and it arrived well packaged and in perfect condition.it is a lovely coral and it has settled in very well in my tank.

Ordered nano pump del fast next day del very happy, tried new pump did not work called them straight away and told no more in stock. I was told to fill a form online and posted back to them at my own extra cost waited a week and called to see if they had got it, advised would have to send off to check it would be a week. I advised I was told would have new sent out straight away as per manager. Waited 48hrs no pump called back told not ordered correctley and would resend new pump with next day del. I ask them for tracking number which an email came that night and had the original tracking number from first pump allowed 72hrs for delivery Friday 15 june 2012 still no pump called number 5:05pm call minder of a mobile states message box is full and you are unable to leave message.

This seams to be a great place to pay for a service and I paid for next day delivery but the lies and excuses make this a number one place NOT to buy from be very careful of this business and parting with your well earned money.

I have lost £50 worth of coral due to this company and I've had to save £150 worth of stock.

Placed an order with them on 02/05/10 said on website it would take 3-5 days and would be out for delivery on 07/05/12 as this was a bank holiday gave them the benefitbofvthe doubt when it didn't arrive also wasn't too concerned when it didn't show up on the 08/05/12 or 09/05/12 however when it still didn't turn up on 10/05/12 I contacted them and was informedvitemsvwerent in stock have wasted days waiting for this order with no communication from them really poor customer service have tried to cancel order and will not be using again

I "use" shop for couple of years now,all my Eheim filters are perfect,i've got 3 of them and they work for as less as a £1 a day {external} highly recommend.I like idea of shop selecting best produce for us not just anyone!Had an issue with Ozone, very quickly solved by the shop, no problem?

Prices are very good, as well as delivery,and the best of all information about possible delays ,Thank You.I'm very careful with reviews, but after years i think this is the best aquatic online shop in UK, keep good work!

Regards, Witold Jaremek.

Cannot fault the customer service and I helpful staff. You can buy all popular stuff at competititve prices. Quick delivery.

To be honest, I'd only ever use Charterhouse mainly due to the fantastic advice and service they give