Adventure 001 - www.adventure001.com

I was gifted a Heicopter ride via buy a gift.

What was an experience i was much looking forward, became a steessful experience.

Adventure001 cancelled my expereienced 3 times. Always a day before the experience, akwatsvyhe same reason "Aircraft technical problems"

After the 2nd cancellation i had requested a credit, and was informed credit can only be processed after 3 cancellations. Which was not accurate as upon 3rd cancellation i was directed to buy a gift.

Avoid yourself disappointment and Avoid this Mickey mouse company.

Booked this 6 years ago as a Christmas gift used it around January

Almost 3 hours sitting around freezing cold due to delays. Booked it for 3rd August 2024 for a surprise birthday gift for my granddaughter and it's cancelled due to engineering problems? No available dates for summer months unless we upgrade an extra £100. This makes no sense? If helicopters are available then why is mine cancelled?

I advise not to use this company

If I could give 0 STARS I would!! Absolutely shocked and disappointed by the level of service received!

This was initially meant to be for my partners birthday back in August 2022 in York but there were no bookings available. I then decided to delay this until our anniversary in April 2023 and surprise my partner with a long weekend away in Hereford where for accommodation and fuel I spent over £500 to find out it was cancelled once we had paid for accommodation and arrived in Hereford for this to be cancelled on us.

We then had to rebook this and chose to go for Wells, as this was the place of our first date. This would now be for my partners birthday in 2023. One year after it was intended to be booked for. We now managed to get all the way to the airport where we had to wait 30 minutes due to delays. It is also worth mentioning that in order to book this venue I had to pay even more and upgrade my partner to the front seat! We managed to have our pictures taken and the couple we were going with got in before us. We got as far as my partners leg in the front seat before the pilot smelled something not quite right and the whole day was cancelled. Both of there cancellations were due to the safety of us and I completely get and accept that…

However, we then rebooked for the only option we had that wasn’t over 4 hours away. This was the weekend just gone and unfortunately we broke down in the way there. With no way of letting them know or pre-warning other than calling the representative I called 3 times and left a voicemail in order to let her know that unfortunately we cannot make it. With 15 minutes until we were due to take off she called to ask for our whereabouts. Having not picked up the message I left I explained that we’re are on the side of the road and unable to make it. She explains that we have not got a flexible booking and we have now lost this opportunity! An opportunity which I planned for my partner on the first night we met and purchased soon after, now thanks to Adventure001 this will not happen anytime soon!

Monday morning came i between us we tried to call the number on the website four times to be put on hold each time for 15 minutes and the line to then go dead and cut us off. My partner emailed and managed to get some sort of response from the Operations Manager. After requesting a phone call in order to explain the situation properly he called and the situation was explained along with our history of dealing with Adventure001. Having taken over as it sounded like he was doing all the talking I reiterated that having spent so much already on this experience and got nowhere I didn’t want to spend anymore with this company and the offer of 20% off which is less than I have seen available on groupon recently was all he was willing to offer. After me continuing to explain why I have a problem with this and manager talking over me saying the same thing about me ticking the box and agreeing to their terms and conditions he actually hung up on me because I did not like the tone of his voice and the bullying he was giving me so I told him this. We will be going on a helicopter ride in the future but I will never be doing any business with this company ever again!!

We have spent over £750 on planning and for this event to have it completely taken away from us with no sympathy or empathy at all!

If I could give this company -1000 stars, I would.

I booked a 25 mile helicopter ride through Buy A Gift for my son's 7th birthday, something he would of absolutely LOVED to do. However, after attempting (and failing) to book the experience multiple times, Adventure001 took it upon themselves to book it on my behalf, at a location that was absolutely miles away from where we live (I don't drive) which I find audacious after paying £250 for something that states that there are multiple locations to choose from.

After making multiple attempts to contact someone regarding this issue, a woman finally answered the phone with the most nonchalant attitude who kept telling me that the experience hasn't been booked on my behalf, when it clearly had been. I requested a refund, as obviously my son's birthday has been and gone, and was told they couldn't do anything about it and that I should just contact the original provider - Buy A Gift (who were BRILLIANT btw!) to resolve the issue.

I would advise everyone to stay clear of Adventure001, as they have absolutely zero consideration for their customers, and the customer service team simply don't care. Buy A Gift, however, processed my refund without complications once I told them about the awful ordeal with Adventure001, but I still have a little boy who is absolutely gutted beyond belief that he is unable to go on this experience. I am also truly gutted for him as I know how much he would've loved going on a helicopter ride.

We got this experience early 2019 , booked for August of same year, cancelled day before - then there were no more dates available - then covid happened - then I had a fight on my hands getting the vouchers back into play - because the supplier had falsely redeemed the vouchers - back in play we PAID FOR AN UPGRADE as only was to get a booking all together - booked for May of this year , my elderly father travelled up to Edinburgh in anticipation of this bucket list experience at last - cancelled again. Rescheduled immediately for August 2023 -4 years on - elderly father travels again - and even thought the weather forecast is clear tomorrow - now CANCELLED A THIRD TIME 'operational' reasons - load of croc. A total waste of our time and money - DO NOT BOOK - and certainly not with virgin experience days ! they pass the buck. £100's out of pocket and very dissapointed kid tonight - nothign to do with safety ! 

Do not buy vouchers for any trips with them. Claimed money even though they cancelled first 2 booking on this deal last minute due to maintainance!. Couldnt find any vacancies for 3rd booking without paying extra money despite contacting them several times to ask for assistance. Now saying have to pay to extend voucher or loose money completely.

Dont think they were ever going to honour this voucher without paying extra. Wont refund me either

Absolute disgrace of a company !!!!!!!! You pay for you helicopter voucher and once you have paid there are no dates free unless you upgrade another £100 and if you don’t there is no refund. False advertising . The dates are kept for those who upgrade another £100 which is not made clear on the website it seems like it’s a way to get extra money from the customer.This should not be allowed I don’t know how they are getting away with this!!!! Well it won’t be for long as I’m taKing further steps, trading standards, the media and tv will all be getting contacted, this cannot be allowed and needs a stop putting to it.

I would have liked to have seen it on the website that you have to upgrade for a date instead of letting me buy the voucher and then told no refunds because I would not upgrade.

Don't use this company.

They state there is availability to book helicopter flights when you buy the voucher. Then you wait months and months on waiting lists to recieve emails of new dates added that you can only book as a new customer., and not use a paid for voucher

There is no way to ring or have direct contact with them for help and after 4 on line queries, notifying them of the problem or perhaps computer system problems, all you get told is 'availability is as stated on line'. I can't believe that after 5 attempts of receiving the availability email and trying within 20 mins, that 10 dates with at least 4 session is all booked up. But of course they are not, because as a new customer they are availible!!!

Poor poor money taking tricks

Redeemed a gift voucher from Buy a gift via this company for a falconry experience & unfortunately contracted COVID (positive test provide to them) They refused to change my booking as we did not provide 7 days notice.l did not have COVID 7 days ago! Ridiculous!

They said it was my choice not go and apart from feeling very unwell how irresponsible would it be to go to an event knowing you had COVID & could spread it.

Avoid this company and shame on you buy a gift for being associated with such an appealing company.

So me and my partner brought this voucher from buy a gift so we could do a helicopter flight it got cancelled a few times during to the covid rules which was fair enough so we booked it with Adventure 001 so we can fly on the 24 July which was meant to be last weekend and we got a email confirming it got cancelled the day before with less then 24 hours notice due to a operation limational faught since then for 5 days we are having nothing but problems of trying to get hold of this Company we can only email them which takes the mickey !!! and they don't even reply to any of them with a good enough excuse then they said we have lost out on our voucher cos it was our fault so told them that they cancelled and sent over the proof! Finally they excepted it but still got nowhere I'm sick of sending them the same stuff what they keep asking for and plus now for us to re book a day we have got to up grade if we want to continue with this flight a other £138.00 ! Which our voucher should of covered everything as it did state it when I showed them why should we pay more and not going to as ur quick enough to take our money and not sort out the problem so u can't speak to anyone direct only through email which is a complete joke ur better of banging ur head on a brick wall to get a better response I found this website as someone told us to leave the review which I'm glad I have as I can see I'm not the only one to have the similar problem so why can't this company sort it out as people want to do these things as its a operuitiy in a life time if u can provide this service stop ripping people off n getting there hopes up this company need to either reburst our money by or give us flight we no extra cost cos u should be shut down it will be reported and made public to what a joke and I'm glad I've seen these other reviews. !!!! Please no-one use this compamy so why should more people loose out on money as I don't reckon it is a proper company cos u can't talk to anyone only email !!!!