Oakwood Park, Pembrokeshire

We went in the 6 weeks holidays on a Saturday and half the riders were shut, others opened half way through the day, complained to a member of staff who after speaking to my partner, continued the conversation with another customer who was stood in front of and they did not know it was my partner they had been speaking to and basically had a go about him and was rude about him this all in front of my daughter. I have complained to Oakwood and they responded quoting terms and conditions for off peak season, i do believe the 6 weeks holidays on a Saturday would be classed as peak season, so why quote me incorrect T+C's, since i queried this in an email back no response so now i will post reviews until i get a full explanation and a refund for the poor service, experience and food we endured.

Your staff are the face of Oakwood whilst I would not expect the enthusiasm of the USA the miserable inefficient off handedness of your staff was so bad it became a point of exasperated laughter amongst visitors. I am Welsh and have always thought we were a chatty friendly nation but this gene has passed your staff by. More training required on how to deal with the public please would make the day more pleasurable. Also a little more attention to cleanliness of the overall site needed whoever thought to give balls of fish food to people on the boating lake did not take into account that there would then be lots of said balls floating in the water. Clean them up for pity sake. We payed over£70 to come in make us feel it was with it.

Visited oakwood park. Can't believe it. Turned up and it was raining. Most of the rides were closed. We complained to oakwood following the useless trip and it took them two weeks to respond after complaining 3 times. Their attitude was disgusting. They are rude.

I would not recommend any body go there. Save your money and go to Alton towers. At least they know how to look after their guests.

I have been to oakwood a couple of times what has happened to the old oakwood -Last saduaday I went to oakwood with my family which my daughter is 4 and my son is 14 in my opinion there wasn't enough rides speed was closed and my son loves it most of the rides in never land was shut rude staff in the restaurants the only ride we enjoyed was megafobia and the pirate ship was good but other than that it needs some updating I can't wait to see what they are doing by spooky 3D and the prices are too high I paid £74 that's a ripoff.

The main rides were closed due to 'technical difficulties' but invited customers to use other rides which were also closed. This was bizarre. I was not made aware of this before entering into the park. At the Oak Tree Restaurant, the staff were not friendly and unhelpful throughout the park. The majority of attractions were closed. Very out dated park. I made a formal complaint to the manager, but this was not taken seriously. I intend on taking it further.

On 16 August 2013 my daughter and I travelled from Cardiff to Oakwood for a day out as a treat with my 3 grandchildren - one of whom was celebrating a birthday. When we arrived only 4 of the 6 ticket booths were open (this being the height of the school holidays) and instead of easy access as we had booked on line, we had to queue for 40 mins before we got into the park. The Speed ride was not available, which was rather disappointing. The first ride we made for was Megafobia - this had only one carriage running with seating for approx 20 people. It meant a 1 hr wait before the children had their first ride. Again, to only have 1 carriage on at the height of the childrens holiday was ridiculous. Eventually another carriage was added - but within a short time most of the rides were not working, Megafobia and Bobsleigh included - in fact my grandchildren went on 3 rides all day. We could not buy cold drinks / slush or hot food as apparently there had been a power cut. Before leaving (much earlier than intended) the children went on Drench. I wanted to buy a photo of them on the ride - but the camera wasn't working! We did not enjoy our visit to Oakwood at all. We had driven for 2 hrs to get there and another 2 hrs drive home at a cost of £40 in petrol. We had paid £72 for entry to the park. As we left the park people were queueing up to collect forms to enable them to put in a complaint. I did the same. Despite e-mailing my complaint at least 3 times, faxing twice, leaving telephone messages, I have not had the courtesy of a response. I could not recommend Oakwood to anyone.

I went to Oakwood a few years ago which happened to be a day before a girl died on a ride there. I went again last week and I was appauled to see the toilets were blocked. When I went on the Pirate ship it went too high and I was 1/4 people on it and we were all shouting stop and he just made it go higher. I went on Megafobia which was fun but was very creaky and a quite alot of the wood was rotten. The golf was meant to be free but actually cost a pound each! About 4 of the rides were closed! Don't go!

Oakwood is a great theme park! It has a lot of big rides and then some more hidden away (well they are easy to find, but come as a good surprise) like spooky 3D.

The only problems I have with this park is that not all the rides were open, and they only run one train on each ride which leads to HUGE queueing times. For example on speed, their biggest ride they only had one train on, and it only takes eight people around it on one ride when full.

I think that their four must-do big rides are Drenched (used to be called Hydro which was a much better name), Megafobia, Speed and Bounce (although bounce is rarley ever open.)

Overall you will enjoy Oakwood no matter what age you are as they have fantastic rides, but try to contact them before going to make sure that all the rides are open.

I loved Oakwoods it was really fantastic. the rides were very good especially the treetops rollercoaster that is my favouite ride of all time!!! and me and my friend went on it about 30 times!!! it was so much fun. I LOVE IT! The only let down was all the birds trying to get all your food but i didn't really like the food so it didn't really matter other than that oakwoods is AMAZING!!!

I have visited Oakwood quite a few times, and has been able to enjoy it with out any inconvinience. However, this time I visted Oakwood has been a mayjour let down, the toilets were a discrace, they were very dirty, and smelt of uirin.

4 rides were only manned by 2 people, this caused many problems, We couldn't get on the rides we wanted to, however, aswell as having a little child, this is not the standard i would expect to have for the money i paied. It certainly isn't worth it anymore.

This place really looks scruffy, they need to atleast give it a lick of paint, and keep the toliets clean!!

Also, the prices were terrible, I advise anyone which oes decide to go to Oakwood theame park to take their own pack lunches. I will not be visiting this place again, unless it became up to the standards it should be.