WPMU DEV

I have been consistently very impressed with the support i get from WPMUDev. Their support is easily accessible 24/7 and i rarely need to queue to speak with a support agent. Unlike the majority of "support" i encounter online, when i connect with a WPMUDev support specialist, i reach somebody who is knowledgeable with their product and has the ability to actually understand my issue, investigate it and provide meaningful advice for troubleshooting and solving the issue, as opposed to my too-often experience of wasting time answering irrelevant questions some underpaid and undertrained "support" agent obviously reads off a list, not understanding my issue and having no knowledge or capability to offer actual assistance - i think most "support" is simply a marketing requirement to show it, while not providing any - they just waste the customer's time until the customer stops bothering.

Today the agent helped me look into a website issue. As usual with WPMUDev support, he asked relevant questions and provided useful troubleshooting steps with clear explanations on how to do it and why to do it.

Keep up the excellent work!!

An adviser responded to an inquiry in GREAT DETAIL - alerting me to educational resources. Further, he made specific suggestions on what areas to work on - which showed a great level of expertise.

I am VERY impressed with his willingness to take the time to write such a detailed response.

I highly recommend WPMUDEV - the best investment I have ever made!!!

I signed up to a free trial and cancelled before the end of the trial because I didn't rate their products. I have the cancellation Email, however they still charged me for the month.

I have used WPMUDEV Professional for one year and I have been left exasperated by their incredibly bad service.

They have a couple of great plugins, they also offer themes which for me look awful, but that's not a compliant, because I wasn't after themes from them.

The main reason to subscribe to their services, in my opinion, is the prospect and promise of a support facility for when your WordPress website goes wrong. But unfortunately, that's where they really go wrong too because the service they offer is truly awful.

I've had several instances where I've required assistance including two emergency situations where they really let me down.

To explain further, imagine you have a really important fault with your website that needs to be fixed fast because your website users are really affected and complaining to you constantly via email. You raise a support issue with WPMUDEV and you hear nothing for 24 hours. After that 24 hours someone comes back to you with a question - you answer it immediately but it's another 24 hours before they respond with another question.

If this is what you are looking for in a paid support service, then you will be happy, otherwise, you would get almost the same support from the Wordpress Support forums for free. The only and important difference I should point out is WPMU DEV can log in to your website to investigate problems, they'll just take as long as they like to get around to it.

The concept of what they proffer is compelling from the support perspective but the service level they provide is simply dire. They offer you no turnaround times, no guarantee by when someone will respond to you.

My hosting company 'Siteground' (whom I couldn't recommend enough) resolved all of the issues that WPMUDEV didn't promptly.

Believe me, I am not one of those unreasonable and incredibly difficult customers that demand perfection in my suppliers, no one can be perfect, but these guys are really, really awful.

I almost never write reviews either but I felt compelled because I found so many positive reviews when I was considering buying WPMUDEV's services that just can't right because their service has been bad so many times.

I suspect that where and why they go wrong is they don't employ many people directly, I think what they do is pay people on a freelance basis, like a kind of volunteer community. But their paid freelance staff lack structure, hence the poor service levels.

I really recommend not using this company.

I've been a member of WPMUDev since 2009 when resources for multi-user/multi-site elements of WP on the Internet were relatively few and far between.

At the time, this scarcity made WPMUDev's offerings a goldmine, with resources to answer most of what you needed (making it enough reason alone to be a member), and especially because there was finally someone who addressed the very needs of users like me who needed multi-user/multi-site capabilities for blog networks.

Times have since changed, and while blogs-- in their traditional role-- have evolved with the times along with other trends (social media, mobile, etc.), WPMUDev continued coming out with products that showed they had a pulse on its users' needs, especially those who wanted to avail of powerful capabilities that were beyond the requirements of regular WP users (such as multi-db capabilities similar to that as used in WP.com, pro-sites, job boards and a host of others, all of them premium/pro versions when you are a paid member).

I can't emphasize this enough in how they provided this to members based off of their own experiences and sites.

From there, they would discontinue support for older products but would quickly replace them with superior ones (just as the old theme packs gave way to Upfront-based themes), continually updated products and kept the wonderful machine going.

Indeed, many of its product categories are served by other developers/competitors/competing products, and WPMUDev sometimes gets dissed when compared to some products, especially that these are paid.

But what people don't realize is that although WPMUDev takes all these seriously and continues to update and improve their wares, much of its appeal is how they either provide products that are either unavailable elsewhere (

And most of all, they provide this in a premium package that is coherent and consolidated. There are products that are simply perfect, and some products that are unavailable (in a polished manner without needing more engineers to install) elsewhere.

What few functionality/plugins that many might count as second or third when compared to competing products from companies that are focused solely on that singular product, WPMUDev still shines because Just to cite one example, MarketPress is not as popular as WooCommerce for example, but it's a great product and is multi-user! (WooCommerce is not, it's still single-user even until now.) Even in these, WPMUDev products are generally in the top three, between our own experience as well as our clients and those of others.

This does not even include the friendly support and community that I don't even need to include here, lest this review get too long.

Therefore, while having one or two "perfect" products (or as near to it as can be defined, especially in terms of your particular needs) would have been enough to garner five stars, WPMUDev shines with multiple dozens of stellar products in their multitudes. There are many, and where relevant, they get continual updates, making what is already a great deal even better, and cementing this reviewer's loyalty for a long, long time to come.

I've been using WPMU for the past year, and loving every minute of it. I am a Marketing Consultant and Website Developer, and WPMU has saved me so much time with their very robust plugins. There is rarely a feature I need that I can't find in the WPMU library and if I need help customizing or figuring out an issue, their support team is fantastic and quick to work with.

They also just worked with me on a billing issue and resolved it very quickly and surpassed my expectations.

I highly recommend WPMUDev for any Wordpress Designer.

Probably the greatest testimony of just how a good a company's products are is the fact that they consistently have return customers. I'm one, and if you are using WordPress then it really is a no brainer to utilise WPMU DEV's plugins. The amount of development time they save you alone is a proven fact, add to that amazing support and a great community who are willing to help then job done.

Bottom line is subscribe to their service, you won't regret it.

I am a digital marketing consultant and need to build multiple websites every month, no need to say WordPress is my favorite CMS using which I build majority of websites for my clients. I came across MPMU Dev through their blog of which I am regular reader now.

WPMU Dev offers plugins, themes, community support and resources to take care of all my WordPress problems. I get help from their experts and in few hours my issue is resolved, they are now my team of WordPress experts.

Plugins:

I have 141 plugins with me developed by WPMU guys. Based on my requirement I use them. These plugins are updated from time to time and serves my purpose very well from SEO, Social Media, Email marketing and Image Optimization. Must have plugins for any WordPress developer.

Themes:

WPMU has bunch of themes which can be used to build a website. Honestly I have not used their any of themes but still you can use them if you want to. I am sure they will be equally good.

Support:

Through community you can raise your WordPress question and a team of WP experts will take care of your problem. REMEMBER this support is not restricted to their products. You can ask any question regarding WP here. They will answer in timely manner.

I started with a subscription for a month but considering awesome support I extended my subscription to a yearly one. Yes, I recommend WPMU Dev to all my friends.

I'm a web developer and I've found myself using a grouping of their plugins. I found the plugins i was using namely Membership along with a few others had well thought out UI's and the coding behind the scenes was solid. When i needed a hand the forum staff was quite helpful. I'm an advanced wordpress developer and even though I may not have used most of the services provided by WPMU the ones I did use were worth the membership to me.

I have been using WPMUdev for over two years now, and quite frankly when it comes to Wordpress I don't know what I'd do without them.

Speaking as a manager of a hosting and web dev company I use Wordpress on a regular basis for all manor of web projects and customer sites. It's become second nature for me to default to WPMUdev for their excellent plugins and themes to cover just about any job I have.

What's more the shear range of their available plugins makes Wordpress a viable contender to power just about any website requirement you need. From a membership based site to a yell style directory WPMUdev gives you the tools to do this, and monetise it too. It's not just all fancy stuff either, they give you essential tools to run the website effectively as well. Backing up your site in a couple of clicks with snapshot is about the easiest WP back up tool I have found.

Wordpress, as said here before, is possibility the number one content system around. It can be as simple or complex as you need it to be. Adding functionality and diversity to that is exactly what WPMUdev do best.

You might find the subscription membership costs seem comparatively higher than expected. But trust me, when you take into account the number of products available with the features and service you get it is worth it.

On a closing note I can't complete without mentioning the superb support. If you've been frustrated with lax support from other web services providers before you'll be amazed at the support you get here. The community atmosphere makes it seem like your buddy has stepped in and taken the pressure off. The support you get is generally fast and the level of knowledge unsurpassed.

I would not hesitate to recommend it.

David

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