Band Merch www.bandmerch.com

I've been waiting for my order now for 6 weeks. The Bandmerch Support staff just keep telling me they can't find my order number - I forward the order confirmation to them a couple of times - they tell me they'll let me know when they've sent the package - I receive a tracking number - USP tells me the've returned my package back to sender because of an "invalid address - I ask Bandmerch if I could just get my money back -the Bandmerch support staff "zone out" until I once again ask about my order - they tell me they cannot find my order number...

Will not be recommending.

They get one star only because I finally see a tracking number and my package is to be delivered tomorrow via USPS . I ordered all my Christmas gifts online this year because of health issues . I started in mid November . Everything else I ordered was delivered within a week to 10 days at the most. I am still waiting on my bandmerch hoping tomorrow is correct . But this company , phone numbers , email addresses all are robots . If u are willing to deal with robots and wait and wait and wait for a shipment from this company then order away . Otherwise steer clear . I will find another way to get my grandkids band merch. . I wish all these bands would make there merch available through any other provider !! So frustrating !!!!!

No Customer Service... None! can not contact them about my order, just drops me in to voice mail. they don't respond to emails... Thank God I used Paypal I will get my money back... any positive reviews are their plants.

What a bunch of idiots. I purchased a Rob Thomas vinyl record on 11/02/2015 and it said that the item would start shipping out in early December. At the time of this review it is 12/22/2015. I have sent multiple e-mails that have all been ignored, called multiple times to hear the line continue to ring, and have not been able to contact them. Of course the $30 was taken right out of my account when I paid. I will never ever do business with these people ever again. They take your money and run. I am very disappointed in Rob Thomas for doing business with these people.

I too was hesitant to order from a store I never heard of. I came across this store through a link on the band Norma Jean's FB page. I used PayPal to complete my order and I was very shocked to find that the shirt i ordered was delivered in 3 days! I don't know if it was sent from Burbank (in in TN) but regardless, 3 days from the day you placed your order is pretty amazing. I have packages coming from neighboring States that are taking longer. I hope others have had their problems resolved but I am very pleased with my own experience with bandmerch.

Ordered from them, they took my money $300.00!!! And never shipped my items! There phone numbers are all disconnected and they never reply back to emails. I dont know what to do!

My teenage son ordered from this site and paid $15 for 2 day shipping. That was on November 24th. Despite the fact that the FAQ on the site states they take the money at the time of shipping, the funds were taken the next day. It is now December 4th and no merchandise. The phone number on the email just rings and rings then hangs up. The customer service number on the website is never answered and all you get is a voice mail. After several voice mails that have never resulted in a return call, and several emails that have never been responded to, we have no choice but to dispute that charge with the bank. They are HORRIBLE! !! DO NOT USE!

I went to Seether's website to purchase a shirt. When I placed the order, it went through Band Merch. I was sent an order confirmation email and my account was charged. A couple of days later, I received another email. This email looked funny and was very plain. It said that my shipping and billing address seemed suspicious. It said I needed to confirm the address or my order would be canceled. Well, there was an attachment, but of course I couldn't view it. I tried to go to the website but I couldn't log in. The log in with Facebook option had mysteriously disappeared. So I sent an email reply but never received a response. I tried calling the number given for customer service. The number was no longer in service. So I believe I will never receive my shirt or get my money back. This company has very bad reviews and a bad reputation. I wish I would have known that!

I ordered a item for a gift and received nothing not even an email they won't return calls or emails

Payed for 2 day delivery money was taken from my account in 5 minutes tho.

I ordered my daughters Christmas presents(all of them ) through bandmerch on Nov 9 here it is the first week of December nothing. The phone numbers they have are either disconnected or go straight to voice mail. This is going to totally devastate her thanks bandmerch for ruining my daughters Christmas