TRH Jardin Del Mar

My family and I (my parents, sister, nephew and myself) had a wonderful time at the Jardin Del Mar in Santa Ponsa. It was very family orientated which was great for my nephew and parents. There was little/no noise late at night and any 'rowdiness' was stopped immediately. Hence this would not really be suitable for people wanting to 'party' late. However it was very close to the bars and the main area so would be a good base.

The room had a fantastic sea view which I had requested and the staff were very helpful throughout our stay. The room was basic but great value for money, we were not expecting 5*. It had everything we needed and was very clean. We went self catering but did try the hotel restaurant more than once as the staff were very accomodating. The buffet selection was fab, my dad even tried things he has never tried before (he can be a fussy eater!). Excellent value for money.

There are not enough sun beds for everyone and the morning 'pool run' is entertaining. It did not spoil our holiday at all as we viewed it as part of the fun. We did manage to get some beds but to be honest there is a wonderful little beach cove 2 minutes walk way which we enjoyed the most. My nephew who is 7 years old could play happily and even snorkle safely as the sea was just fabulous.

We loved every minute and will be returning in the future.

STOLEN MONEY AND PHONE WITHIN 3 HOURS OF ARRIVAL!!!!

Arrived at the hotel to find rooms were not available, after a 1 hour wait we then were given our rooms on the second floor. We changed and locked our money in the suitcase and went down to the pool area to find our bearings.

No more then 3 hours later we came back to our rooms to find that someone had been into our room, broke the suitcase and lock and taken all of our money and mobile phone. No sign of any damage to door or balcony, we had locked the door when we left and the room was over looking the pool so not possible that somene came over the balcony bearing in mind this happened in the middle of the day.

Went down to the reception and spoke to the most unhelpful, rudest, unsympathetic, suspicious woman I have ever had the misfortune of speaking to. She started by virtually finishing my sentence as when I said we have had money stolen she said "from the wallet", funny since im a woman and women don't have wallets they have bags. She then simply shrugged her shoulders and said well the police wont come, told me it was probably a guest or one of my friends and then said if I didnt like it just leave!!!!!!!!!!!!!!!! I have never been so insulted and as furious as I was. I had a blazing row with her, telling her how dare she say it was one of my friends, we were a family group including a child who wouldn't steal water from each other never mind money and how dare she accuse other innocent families in this hotel and what a cheek that we work all year and save and because of a very suspicious theft that we should leave? . After a lot of shouting at this horrible woman, she eventually said she would try and ring the police but they won't come, the police station in Santa Ponsa was closed on a Sunday????? and she then gave me the name of her manager and directions for the santa ponsa police station. She also then said there had been another burglary 2 weeks ago.

We then spoke to the manager who said nothing of any help, apart from they need new doors and cctv, which was quite obvious. He also said they had no other theft in 4 years, funny then that the receptionist told us 2 weeks ago?

We then spoke to a lovely barman at the california restaurant who told us the police station that the receptionist had said was in santa ponsa was not a police station but actually a tourist information centre????

We then took a taxi to Palma Nova (no more then 5-10 mins) and spoke to the police. While at the police station we were set next to another couple who were also reporting the theft of a mobile and money and they were staying at exactly the same hotel as us! They were 2 floors directly above our room and the theft had happened on the smae day and they had been to see the manager before us. How odd then that the manager seen them, then seen us and told us there hadn't been any in 4 years!!!!

The whole situation is very suspicious and the fact we couldn't get any help, wrong information from the staff and an appalling attitude by the staff made the whole thing 10 times worse.

There was also a folding bed and mattress outside of my door best part of the week and dead insects in the bathroom on the first day we arrived.

Santa Ponsa itself is very nice, great resort, just don't stay here. If you have already booked and can't change it take everything of any value with you.

We will never go back due to this totally distressing experience.

I have never stayed in a hotel where the staff were as unfriendly and rude as I found them to be at the Jardin del Mar. Upon arrival we were greeted with a 'What the hell do you want' demeanour, as if we were uninvited intruders upsetting their daily routine. No please or thank yous or so much as a smile during our entire stay.

One night we returned to the hotel and we were asked for our room numbers. The man at the desk took down the time and I simply asked why he had done so. 'Evidence!' he snapped. Another night we returned to the hotel and one of my friends burst out laughing upon hearing a joke. 'Shhhhhh!' the Victor Meldrewesque crone behind the desk scolded loudly, a look of utter contempt on his face. If we were being too loud (which we were not, my friend merely laughed as we made our way to our rooms!) he could have asked us politely to keep it down like any half decent receptionist worth their salt. Another such night my friend was yelled at and told to leave the hotel because he had made a shushing sound on walking passed the desk in mockery of the man's ludicrous behaviour the night before.

On our last night we asked the same man if we could pay to stay in our rooms a little later than the 12 o'clock check out time, to which he snapped 'No! 12 o'clock out!'. We asked another more obliging staff member again in the morning and they told us it would be no problem at all.

The hotel itself is clean and comfortable but that counts for nothing when it is staffed by such downright inhospitable people perplexingly filling positions in the hospitality trade. I'd go as far as to say the hotel should do itself a favour and sack one or two of their reception staff, and give their jobs to people who actually like people. I give it a rating of Awful, entirely because of the behaviour of the staff. Unexeptable.

The staff were friendly and helpful. The room comfortably slept 3 people. The apartment was cleaned everyday expect the maids days off (Sunday and Tues). A short walk to the square, where there's great entertainment and also a short distance to the main nightlife. The taxi rank is literally across the road, with friendly taxi drivers and good fares. I enjoyed my stay and I know my friends did as well, I would definitely stay again. The sunbeds around the pool went very quickly, if your not there when the pool opens then you wont get a sunbed till the late afternoon. Family entertainment at the hotel isn't great as the square is literally down the road. The T.V lounge was nothing exciting and the indoor poor and sauna was never opened.

Because of the location of this hotel I would stay there again. They need to upgrade the accommodation to cater for the amount of people staying in each apartment. We had a camera and a PSP smashed in the safe by the corner of the safe door and management refused to give us a report for the insurance company.

All in all, a very nice place, would go again!

Staff at the front desk are really lovely! The rooms are nice, maid came everyday except days off! Beach around 15min walk away. The hotel is located right next to the square! We had a side room, view wasn't amazing but the balcony was still a nice place to relax.

The Jardin Del Mar is ideal for short winter break. Well kept, nice pool area, friendly staff, central location, lovely indoor heated pool, apartments small. Good standard of food. Two lifts, one out of order. good standard of food.

This is a fantastic hotel! I love it! My partner and I have stayed there many times. The staff are great, and the rooms are clean. I recommend a visit to the perfume shop in the town centre. It is near a shop that sells Japanese pictures.

I would recommend the Jardin Del Mar in Santa Ponsa to anyone.

I was a bit disappointed with our holiday rep as we didn't see one from the time we got on the coach until the time we reached the airport. Thankfully the receptionists were on hand to answer any questions we had. The resort is very family orientated. I went with my partner but it was nice for us to see children there and we had no problems with that. Would recommend this holiday and would go again and would love to stay at the same apartments.

The Jardin Del Mar is one of the nicest hotels I've ever stayed in, its location is fantastic as it's a stones throw from all the lovely restaurants and gift shops.

The evening entertainment in Santa Ponsa is great, especially if you visit "the square", where there's outdoor entertainment every night.

There's a taxi rank and Bowling Alley about 30feet down the road.

If you go self catering as me and my partner did, the super store is less than a minutes walk so it's really handy.

The room was great, really spacious, with a separate bedroom, living area, kitchen and the balcony was overlooking the sea.

Santa Ponsa and the hotel were really lovely and I can't wait to go back!!!!