A Casa Di Serena A San Pietro

As most of you will know UK airspace was closed between the 15th and 20th of April inclusive. Consequently my wife and daughter could not physically travel to Rome. It just wasn't possible! Despite this and the fact that we provided the earliest notification possible to the owner and tried to rebook immediately she decided to deduct the full 4 nights accommodation costs of Euro 400!

This was an act of god and was totally outside of our control. Deducting one nights accommodation would have been understandable, though we would have hoped even this would not have been deducted in the circumstances.

Whilst it is true that the cancellation policy states she will do this for cancellations within 24 hours (In fact there is a 50% charge fro cancellation within 14 days) these conditions cannot apply to acts of god and only where cancelation is by convenience!

So unless you can guarantee that there will be no volcanic explosions closing all of northern european airspace I strongly urge you book a different establishment with a more reasonable cancellation policy and a fairer approach to such circumstances.