Sado Rent - www.sadorent.pt

I have used Sadorent every time I go to Portugal for the last 20 years.

While on vacation a man carelessly walked onto the road just as I was passing in the car I rented from Sadorent.

He got hit and fell onto the car.

He damaged the hood and windshield.

I took all the steps Sadorent instructs to do in case of an accident. (They leave a package with you in the glove compartment with all the instructions.)

My wife even called Sadorent to verify these instructions.

The man that got hit admitted it was his fault and signed off on the accident report provided by Sadorent.

I was led to believe that I would not have to pay the €1200 deductible, because it was not my fault.

When I took the car back, I was told they would not go after the guy for the money. I was responsible for paying the deductible and I would have to go after him for the money.

I feel betrayed. I will never rent or recommend Sadorent again.

Ten days after returning home to US in mid-May, received an invoice for $521 from SadoRent, Porto alleging I used diesel to refuel this gasoline car. Multiple requests from me to dispute this outrageous claim have met with no response from Sadorent.

My rental was a well priced Audi sedan that I refueled (with gasoline) roughly 20 miles from the Porto airport prior to returning the vehicle. Audis (and most gasoline fueled vehicles) are equipped with restrictive fueling ports that prevent the use of the larger nozzles used with diesel pumps. A highly respected, local ASE Master Mechanic with extensive experience with foreign manufactured vehicles has advised that the Audi gasoline engine would have immediately lost power had I refueled with diesel and I would have never made the transit to the Porto Airport to return the vehicle.

Recommendation: Please read this and other negative comments about renting from SadoRent. I wish I had.

Hired a car for 3 days. Called on arrival at Lisbon airport (we were later than we’d stated) call was answered immediately. Easy instructions to meet rep outside airport. Lovely girl drove us to the rental site. Collected car with minimum fuss. Returned car to same location and were driven beck to the airport for our flight. No hassles, nice car, very competitive prices. Friendly and courteous staff. Would definitely use again and recommend to others.

This is the worst rental we had in Portugal

I reserved a Station Wagon and received a tiny car they said is of the same category, not sure how as it was tiny and in terrible condition

Once I tried to ask for a replacement they said they have none - anywhere in Portugal, which I find hard to believe

I kept complaining looking for a solution and got to their reservation center, there they offered me to return the car but would NOT return the deposit we made

The level of service is the worst I have experienced here, the cars are in terrible shape and they did NOTHING to try and resolve my concerns, they just did not care - I rent many cars every year here but this is by far the worst experience I had so far.

It might be cheaper, but the value is even lower than what you pay, I would strongly advise not to rent from this company anywhere in Portugal.

My order was done through ECONOMY CARS and I think they also work with Discover

In my opinion SadoRent has fraudulent business practices. When picking up the car you will be very quickly fed and you do not have the opportunity to take a closer look at the vehicle. When returning the vehicle, however, was extremely precisly checked. The employee from SadoRent drove with his finger along the underbody and then actually found a scratch on the underbody, which had allegedly not been there before. Noone could see that scratch without lying on the floor. This scratch was charged with 150 € + tax (172€). However, it seemed to me that the staff knew exactly what to look for. My guess is that the damage was already there and SadoRent only want to earn extra money. As you have to give a deposit when you pick up the car, you have no choice to refuse the payment. In my eyes these are criminal methods and that ist he reason, why they can make cheaper prices. Therefore I can only recommend, not to rent a car from SADORENT. If it is already too late, please take your time to look very closely at the car and to document every detail with photos.

Also annoying is that SadoRent at the airport in Porto were not to be found. Unlike the "reputable" car rental companies, SadoRent has no office and no parking for its shuttle service. So you have to call there first, so that a shuttle to the airport. This robs you a lot of time first and they will not tell you this before that it runs like this.

Overal, after renting ca. 20 to 30 rental cars in my life, this is the only bad experience I ever made with a rental car company.

Having booked via Enjoy Car Hire, i struggled to find a review for Sadorent at Lisbon airport so was quite apprehensive. Our luggage took nearly an hour to come off the plane, when we got to the meeting point for the car there was no-one there but he arrived about 10 minutes later, so we don't know if he might have been there an hour earlier or not, still the pick up worked well.

The car was clean inside, quite a few bad scratches on the bodywork, & the interior parcel shelf was disconnected from previous rentals but these were already noted on the paperwork, the man went round car slowly with us & any additional scratches were noted & explained to us. Having read horror stories of charges for damages I also took photos & they were understanding about it. On returning the car we had no problems.

The location of the office was a bit tricky especially as we had no map to guide us back. Luckily we were staying with friends who knew the area, & we managed to find it online & with their local knowledge. It's in an area with a lot of car hire offices, but ask them for a map.

The staff were very helpful, the garage & office very clean. Our return transfer to the airport was prompt without waiting for other people to join us, they took us on our own.

Previously we've used Centauro who were a lot easier to find, but I would use Sadorent again, we booked through Enjoy car rental so didn't know exactly which company we'd end up with.

We had the same problem with returning! Immiadiatly the "found" a scratch underneath the car and charge us! Seems pretty as how they make money! Not to recommend!!

Horrible company.

I rented a car from them and very quickly they went through the car basically did not mark any damage that the car had. When I returned the car they went through the car checking every little mark even the regular wear and tear then they had the audesity of charging my credit card for everything even marks underneath of the bumpers.

If you rent with them my advice is take pictures of the whole car even under the car.

That's funny because they did the same exact thing to me. First I could not find them in the airport then after waiting for a while we were driven to their offices where I noticed a client that did not speak portuguese being told he owed money on some damages. I did not see the car so I can't say if there was any. But as one person told him one price the lady next to him piped up stating that that was not correct and he had to pay an additional $150 euros. We took our car being told that we did not need a spare tire since the tires were run flat, we did not check if all materials to change a tire were in the car. 1 week before coming back we had a flat actually the tire blew. By the way they did mark on the paper when we got the car that the rim was damage,so I went to take the tire to have it replaced but guess what the special lug nut key was missing, so after calling them they kept saying that I was responsible for the tire and could not understand that was not the problem, they wanted me to drive the car to a garage and have the tire changed (car was unable to be drivin) finally agreed to give me a replacement car. Now I got charged over $900 dollars acording to them they needed to replace 4 rims and the front and back bumper. Not sure what a flat tire had to do with the 3 other rims or with the bumper. So come to say I WILL NOT BE RENTING FROM THEM AGAIN.

I was sceptical about this company - namely because of the low price and the fact I'd not booked directly.

I called Sado a few days beforehand to enquire about collecting the car earlier than agreed - not a problem, booking updated and no price change. I then expected to be "upsold" all the additional extras at the desk. No suggestion of additional insurance and the clerk asked where we were going - explaining that the motorway toll device would be useless for us.

The car was brand new and spotless. Returned without any questions / quibbles (despite being filthy and full of sand!) and the staff took us on the airport shuttle within minutes. Painless experience all round.