Ezybook Reviews - ezybook.co.uk

I used this company to park my car for 14days while I took my family on holiday to Florida USA. The online booking process was simple and the website gave the impression the parking site was nearby.

We found it difficult to find the location and there were no signpost as we pulled up. I was alarmed when I saw the space, it didn't seem secured and when we got to the airport we were relieved as the driver didn't seem to know where he was going and had to double back to find the correct route to Heathrow airport.

When we got to the airport 30mins later, the driver asked for an additional £5 to pay for drop off, which I wasn't aware of this charge until he dropped us off..

On return they didn't pick us up from the drop off point, rather they parked in a short stay car park free for 30mins,

I then was taken to the car parks where we then had to wait 45mins while they then took another waiting customer to the airport as they hadn't made proper arrangements for them, so they had 1hr before their flights departed.

This company isn't professional, poor organsation and don't like to acknowledge their failings. Stay away from Ezybook, they are sham artists....

I cannot stress enough how much of an opportunity to get my complaint right I gave to Ezybook but they have flatly denied the problem and continue to lie. They have breached their contract and should be refunding me but they fail to do so or even acknowledge they made a mistake. Long story short. I did everything I was supposed to as far as notifying them that we had our bags. Then started the web of lies, stating they are on the way, then stuck in traffic, then struck in more traffic. After nearly 90 minutes of waiting in the car park the car turned up. The driver failed to wait while I checked the car over and the wheel was damaged, I wonder why he ran off. When I looked at my trip meter to see how long the car had been switched on for...... 11 minutes. Everything they said was a lie, there was no traffic, they chose to lie rather than just be honest. I am a very reasonable person. I can understand if they are busy and don't have a driver, we could get a coffee rather than stand in a freezing car park, but no, they insist on lying, damage my car and then refuse to provide any apology or compensation. There are plenty of options for airport parking, I would strongly suggest using someone else who will not lie for a living.

Very rude staff, worst customer service.

Car park is very far from airport about 10-15 miles away. On our way back as states on booking 20-25 minutes but we waited more than one hour until the driver showed up and instead of apologising for the delay took us to 2 more terminal to pick up some more passengers while there was not enough space in the car, one passenger had to sit on a luggage. After 3 hours we arrived to the parking, no one was in the office to raise our issue after we contacted them via email, ! received very rude response.

Furthermore, I paid £49.44 during booking, l charged £12.50 for entrance fee and £15 extra because I did not want to give them my ghost immobiliser code. Worst experience ever. My husband I are a regular traveler, this company was the worst company we ever seen. Avoid it.

Absolutely do not use this company!

They have been an absolute nightmare, I had my van brought back to me after my holiday with a big hole cut open on the back door, it has been broken into and the guy who dropped it back pretty much ran off & said phone the company to complain

6 of us on this trip had to drive home with the luggage on our lap as we couldn't open the back door on the van, let alone my kids standing in the carpark in tears seeing the horrific scenes of the van being brought back in the state it back, completely ruined our experience & holidays blues.

After getting someone out to get the door open to realise I had over £800 worth of tools missing.

I have sent them numerous emails to them showing videos & pictures trying to get updates they have not responded.

Please don't use this company read all the reviews they shouldn't actually be in buisness.

Date of experience: 04 January 2024

Our car key was stolen and waited in the airport for 4 hours and got home after 9 hours from a 15 hour journey.

Terrible team and very rude staff

Mate, i cant even begin to sum up how bad this company is. Theyll make you wait hours and return your car in disgusting condition with miles added to the meter. I wont even go in to how bad the customer service is. Theres a sarky bloke on the other end of the who finds it geniunely funny to cause people stress, doesnt care about getting your car back to you on time or in good condition and he actually goads people. Worst experience ive had in my whole life with a company and ill be telling everyone i know

AVOID - Through ezybook we booked with Express Parking - Heathrow.

IF YOU SEE THIS COMPANY AS AN OPTION - AVOID

Their drivers go through your car (glove box, boot - everywhere) and will take anything of value.

My wife and I left our Audi A3 (2021) in the ‘safe’ hands but now realise they are incompetent and have no regard for your valuable vehicle.

The drivers themselves are questionable as to whether they have licences and have minimal communication skills.

On return our car had mud inside and out (once the driver actually turned up) and an aftershave left in the glovebox missing.

Forget the complaints email process, you will be met by ‘agent’ who is as helpful as a chocolate teapot.

LISTEN AND READ ALL REVIEWS - use the company’s with reputable reviews and well known or you will have issues too.

Let’s get these awful ‘parking companies’ out of business so they can’t trick other innocent people.

Avoid them, they are incompetent, and very poor customer service.

They used my car when I went on holiday and it was a mess when I got back, post sale customer is non-existence.

We booked a Meet & Greet service with LION PARKING LTD through Compare Parking site. Which turns out is the same as EZYBOOK. Out outward drop off went as planned but our return journey we had to wait in the cold car park for 2.5 hours before our vehicle was returned. We contacted LION PARKING LTD on several occasions to ask where our vehicle was, only to be told that they were without a driver and that they were dealing with other customers and we should stop calling and wait until our vehicle is returned when ever that would be.

The operator had a could not care less attitude and although promised to keep us updated never called back once. When our vehicle was returned we were asked to collect at a different location so that the driver did not have to wait in the traffic.

Neither Compare Parking or Lion Parking have responded to our emails to accept some responsibility or completely ignore us along with LION PARKING LTD? Needleless to say we will not use or recommend Compare Parking again.

I have contacted Compare Your Parking requesting their complaints procedure and was responded by EZYBOOK to say nothing to do with us - EZYBOOK don't care and once we have your money, then customers don't matter

Just a heads up if you also use meet and greet parking when going on holidays.

I used Ezy Parking Ltd at Manchester airport and regret it.

Firstly I specifically asked them not to use the passenger window as the mechanics of it failed a few days before my holiday so didn't get chance to get it fixed. They agreed, yet upon return my passenger window was down, I found it strange that the guy that was waiting for me with my car made a very swift exit but it soon became evident why. It was 2am and drove home with it like that along snakepass. I did speak to them, they said a manager would call me the following day. They didn't so I called again and told them I would be reviewing the dash cam footage. I shockingly found that my dash cam had been disconnected ???? so I am now left wondering, did they use my car? When I dropped my car off I had 400 miles of driving left in my tank, upon collect I had 330 and no way of proving they used it but why else would the dash cam be disconnected??

Plz don't risk leaving your car with this unprofessional disrespectful company.

I did some digging on company house and found the owner has had 2 previous meet and greet companies at Manchester airport that have both been dissolved, wonder why.

Please share this post. I want to reach as many people as possible so the same thing doesn't happen to them. In the same breath does anyone have any advice on how I could potentially take the further? I'm going to review the dash cam which will prove they disconnected it and when.