Royal Bank of Scotland Internet Banking www.rbsdigital.co.uk

Over security, I key in three security entries then have to wait on the 4th to come in a text MESSAGE.WHY?? This is too much hassel just to log in.

viewing and transferring balance is easy, but there's no consistency among accounts. Select account allow you to print out the left balance, but credit card doesn't.

You can change the name of one saving bank account but not the other. And finally any statements you print will not have personal details such as address or date of birth. So proving you are the account holder is impossible.

I fear shopping with RBS, any few purchases and my card gets blocked. Then I have to unblock it by calling and waiting ages. They keep throwing at me surpsirses. Very recently is the approve transaction feature. Each time you buy something, you got to log into the app, and approve it there first.

I don't know for others but for me this is too much. I cant use it to accomplish my tasks I have to make trips to the bank each time

I have had enough!! By far the worst banking service i have ever had to put up with.. time to leave!

Unfit for purpose took a week to print a statement for mortgage company due to site not being accessible. then one afternoon managed to access and print statement without problems, told my wife to get in quick before site went down again. Unfortunately she could only manage this a couple of hours after ITold her and guess what site is down again. RBS are a disgrace to banking and as soon as I get second statement I am moving all my accounts somewhere else.

I have been a customer of RBS since it took over Williams and Glyn, and before Williams and Glyn I was a private customer of Williams Deacons, so I have been loyal to the company in its various incarnations over a period of 47 years. I do think, nonetheless, that the design of the digital banking website is dreadful and very user-unfriendly. The Account Summary is fine, but let us imagine that we wish to view and print a Statement. First, we have to click on a small, unhighlighted "statements" icon on the left of the screen. Then we have to select a command to download and view statements. Then we are presented with a choice of statement; fine. We double click on the one we want and nothing happens. We then scroll down to the bottom of the screen and find a button which says "View". Why? Why can't we just double click on what we want, as on, er, any other website? Now we have the statement we want, and, in view of the security timeout on the system, we can't reconcile it with our transaction booklet from the screen, because we will...time out! So we want to print it. We look for the "Print" button. There isn't one. After looking at the help menu, we discover that we need to press on a "download" command which is placed, rather inconcpicuously, at the top of the statement. Or it should be. Then we find that, for the current statement, which went on line yesterday, the little blue button is absent. Then we chat with an agent online and find that we can't download the statement for 48 hours after it first appears on line. Why? And why not replace the usual blue button with one which says we can't? I hope someone from RBS reads this and appreciates how the site strikes an ordinary, reasonably computer-literate user. I hope.....

I have just joined RBS.

To say setting up payments is slow is an understatement

having asked in the branch to have internet banking they omitted to tell me i needed the card reader

Waited a week for that then had to constantly put card in and out, note down all the different security nos till I eventually set up a payment

I realize security is a big issue but i think sending a text to your phone should suffice without the need for this smart reader.

You cant even change basic details like your phone no without the blasted card.

I could do mobile and internet banking on my ipad with the last bank I was with but RBS make it extremely difficult if you use both

I can see me changing again at this rate

I have just joined RBS.

To say setting up payments is slow is an understatement

having asked in the branch to have internet banking they omitted to tell me i needed the card reader

Waited a week for that then had to constantly put card in and out, note down all the different security nos till I eventually set up a payment

I realize security is a big issue but i think sending a text to your phone should suffice without the need for this smart reader.

You cant even change basic details like your phone no without the blasted card.

I could do mobile and internet banking on my ipad with the last bank I was with but RBS make it extremely difficult if you use both

I can see me changing again at this rate

Tried to enable a series of card readers, all said the Pin on my card was locked - it wasn't. Phone support useless - they admitted they could not fix it (their script did not include my fault therefore it could not happen!). Even went into branch and despite the superb attitude and patience of the teller, it still would not work. They phoned the Complaints department - it was nice to note they have to wait as long as customers to get through.

The person online was determind to "prove" it was user error, but even they had to admit we (myself and the teller) were following all instructions to the letter and "the system should not be doing that" and "that should not happen"! Upshot no online internet banking now to await "escalation" of the issue.

Looking for a new bank as cannot access branch easily.

Vey poorly designed site. On the main personal screen, the details relating to my accounts are about 15% of the space. The rest is crammed full of links to their own "products", "my messages", a "quick transfers" box (why??) and other useless blurb. I did contact them a while ago with feedback and they "thanked" me for my comments.

This has to be the most terrible bank for customer service..the website has been down all day and not a word on their site as to when it will be fixed!

Calling the service desk is complete and utter joke, all they could tell me is the site "might" be working by 6:30pm...what a surprise 6:30pm arrives and still the site remains down..

It's completely unacceptable behaviour and just show's how little respect RBS has for its customers.

It took RBS nearly three months to open my digital banking. In that time my debit cards were cancelled without them telling me. Eventually restored with many apologies. The helpline has every time I have phoned them given me advice which according to my branch is not possible. I won't bore you with the details but suffice to say that in my experience RBS are world class when it comes to giving verbal apologies but bottom of the class when it comes to customer service. A soon as I have completed my business with them in the next few months I will be closing all our accounts and moving to another bank. I have been with them since 1978.(Williams and Glynn's). Sad but when an institution gives rewards to Fred the Shred and his ilk but penalises its customers the time has come for it to close down. As for Fred, well that should be up to the Judiciary.