First Direct Internet Banking www.firstdirect.com

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From best to worst in about 5 years. If you complain they threaten to close your accounts.

This was the premier bank but now they are following thier owners the HSBC with a disregard for customers needs. One such item is a long wait to answer the phones ironic as they are a no branch operation.

Really sad to be leaving First Direct - which was once such a great bank that I regularly recommended it. However, things have changed.

NO interest in current account - and no interest in customer relations either. Earlier today I was treated with extreme disrespect by someone in their online department and, later on, I was disrespected by a manager. Customer relations means nothing to these people. But I might have hung on - though it is much easier to change bank accounts than it used to be - were it not for their mania for security (meaning that, just to access one's bank account takes ages) AND the non-user-friendly nature of the online services (which makes taxes even longer and more tedious than they have to be).

Not recommended. Not what it was. Really not good.

after banking with them for over 30 years having a LOT of savings with them, my mortgage and my partners banking plus recommending countless friends, they have refused to give my 18 year old daughter an account. cant supply a reason why.

goodbye first direct - feels like the ultimate betrayal.

Everything possible has been done to confuse and mislead an account holder seeking

access to his account. I have given up and will have to telephone.

Worst Bank Ever!!!!!! Do NOT open an account with these jokers

Absolutely brilliant, been with first direct for over 7 years. The staff are second to none, open bank holidays and still professional, polite and most importantly they listen to you, no scripts and pre-planned answers here.

I have recently switched to First Direct and I have to say, they have been exceptional. As soon as you ring the number a person (yes, not a robot) answers! I love them already...

Would highly recommend to anyone who is looking to switch, they also give you money!

Check when paying off any loan that you do it by speaking to a customer service member of staff, not transfer funds to close the account .. It will cost a lot in interest, got lost in the figures. But not goof

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