Norwich & Peterborough Building Society

I have been trying to get any PPI the N&P owe me for months now. I sent in the forms, then sent 2 types of ID with my signature on it they asked for, did everything they asked. 8 weeks came and went and letters saying they need more time. I made phone call after phone call, al telling me different things. One chap told me I had a case worker looking into my claim, a week later I phoned again and was told by a woman my claim has not even been looked at. It has now been 4 months and I have now complained to the Financial ombudsman about them. Sadly I am not eh only one that thinks the N&P are hoping we will all just go away and forget about our claims.

Closing the bank accounts was bad enough , BUT our mortgage is an offset type , so that is affected. They said i could change borrowers and that all reasonable costs would be covered, but no one could tell me what 'reasonable costs' would include. SO ended leaving it and its associated savings account with them , which obviously will take longer to pay off now. Nobody there seems to even slightly concerned at the position we have been left in through no fault of our own.

All our other accounts have been closed.

I have been with the N&P for 42 years. The announcement, earlier this year, they intend to close all current accounts by 31st August came out of the blue and presented us with severe difficulties, because we happen to live in the EU. Up until then the account had worked really well for us, being able to access our cash using ATM's was great. We have had all sorts of difficulties trying to open a new account whilst living abroad. After many months of stress we did mange to open a new account. However, there was considerable costs to us in doing so, journey to the UK to present ID documents, telephone calls, registered mail etc. Today, I find out that they have now scrapped the 31st August deadline, I found this out following a search on the Internet. Even though they (N&P) have a private messaging facility in their on-line banking program, not once have they used this to inform current account holders of the intended closure or even progress updates. I just think they have treated their loyal customers in a derisory and contemptible way. All of this has arisen following the merger of N&P and the Yorkshire Building Society. We have now closed all our accounts with them, perhaps that is the only way these people will understand how badly they treat their customers.

I grew up in Norwich, so at the age of 11 my parents opened a bank account for me with them. Used it fine for the next 15 years, never called customer services. I moved to Leeds at 26, tried to change my address with them...they wouldn't take my word for it that I had moved and wanted proof, I also needed a new bank card as I had lost mine during the move... so I sent of THREE different forms of evidence, they subsequently got lost in the post, sent them again and N&P said they had not received them. I was then told that I could go to Yorkshire Bank, hand them my documents and they would be able to sort it out as there had recently been some kind of buy out and they were the same company now. This turned out to be completely inaccurate and false. Months had passed by this point, I would have just given up and got a different bank account but N&P were holding a couple hundred pounds of mine in a savings account that they wouldn't pass over till I had proven that I was who and where I said I was. In the end I had to spend sixty quid on a train to the closest actual branch and go in myself with the documents. While the hold was on my account N&P decided to charge me £5 a month for three months as I refused to have my wages paid into an account I could not access. I never received any form of apology and no removal of charges. I cancelled my bank account after withdrawing all my money. NEVER AGAIN.

been with them since 1981, when they were just the Peterborough build society,on a visit to norwich [no branches outside east anglia] was sweet talked into opening a gold current account,when i fell out of work was penalised £5 a month for not haveing £500 going in,then the final straw was haveing all my transactions debited twice one weekend last month. did get a groveling letter for that,so thats hpw a customer of 35 years gets treated, had to grovel for my £5 fee back as a gesture of goodwill ,too little too late im off to a modern concern,,,

After a month since opening an account, when I was trying to logon online, I seem to have mis typed my password. Without any warning my account got locked after 3 attempts. When I called the customer service they asked me for a telephone password to unlock my online account. I didn't know what it was and the customer service person didn't give any other alternate option to unlock it through the phone. She advised that I need to set a password for telephone banking through post first and then call them back to reset the online account.

This seem to be lengthy and frustrating and something unheard of.

If you are looking for their gold classic or gold start current account, don't bother. I waited over 4 days until they finally decided that I do not meet the criteria of either of the accounts, I have a fantastic credit score and always paid everything on time, I have a 1400 pounds overdraft facility on my other debit account that I never used, so what is it that I do not meet ???? help me to understand.

I have an account with N&P. I wanted to open another new (savings) account, filled in the snail mail form, but it was rejected as I had not sent money with the form. I had, however, said that money wiould come from my existing account. N&P seems unable to open a new account for me, sending money from my existing N&P account to that new account. Incredible! I am being asked to send a cheque drawn on another bank to N&P to open the account

I called the N&P phoneline multiple times to talk to an advisor regarding N&P not cancelling my card whilst I'm abroad, for their fear of it have been stolen. Each time, I was transferred for five very unhelpful phone 'receptionists', who were unable to help me AT ALL. Each time, they told me they couldn't help me and I would have to speak to a financial advisor, which is fair and understandable, but then they told me I would have to hang up and call back again in order to do so. Each time that I did that, I would speak to another unhelpful receptionist. As a bank, who I have been with for four years or more, I think this customer service is disgraceful. Why you don't have a system that allows your 'receptionists' to transfer us to the line of a financial advisor is beyond me. Isn't the job of a receptionist to receive and assist callers and clients? They did anything but help.

This Building Society will not allow access to money in accounts, if you state that you are closing these accounts. THIS IS SURELY ILLEGAL