Bank of Ceylon

I visited the Bank of Ceylon, Borella Branch, and was greeted by one of the security officers and we mentioned to him the reason why we were there, he promptly asked to stand behind counter No. 8, we were standing for a short while and instantly a lady came over to us and prompted her services, we were then asked into her office and we were supresied thay she was the manager of the Bank. In short, she handled the situation efficently and solved the problem. First of all we like to thank her very much for her excellent customer service and would like to congratulate the whole system for their great service. Please keep up the good work.

Was a customer with this bank for over 10 years. Started off Okay, then around 2013, it went downhill. Basic instructions about account were not carried-out, emails were not answered. Staff lied to me when I called them to follow-up (said they had to get approval from Head office).

Lack of information about account. So, they would randomly auto-renew NRFC Fixed Deposit accounts. When you call them, again, not all the information relating to the account is provided, so you cannot make informed decisions. Different departments will give you conflicting info about how to sign-up for internet banking.

During the last three years, I have had to email them continuously sometimes 3-4 times, to head office, to their office in UK to get the most basic thing done. It has been the most unpleasant of banking experience.

This is a state-owned bank, even though they were okay before (3-4 years ago), standards have gone down rapidly. Stay well away, if you value peace of mind and convenience.