Jared The Galleria of Jewelry - www.jared.com

We purchase our wedding rings there a little over a year ago. My ring is a 'LeVian'. We were told when were purchased it we would be able to exchange the ring for ANY other ring at a LeVian event held at the store a few times a year. We were told the next event would be in 3 or 4 months and this was ultimately the reason we bought my ring and then my husband's ring at this store.

My ring was very close to what I wanted, but not exact and my husband thought it would be fun to get me an early anniversary present by updating or adding to my ring. Again, we bought the ring because of the ability to exchange it for ANY other if I so desired when attending one of the LeVian events. During the months that followed EVERY employee we spoke to when making our payments or stopping by the get our rings cleaned mention the event, invited us to come, and told us about the great service allowing me to exchange my ring for ANY other LeVian ring at the event if one caught my fancy.

I went to store on the last day of the event and found my dream ring. We agreed to exchange the ring and were at the point where I was about to pay, new ring on my finger, old ring taken in the back. At this point the employee gets a strange look on his face and says he'll be right back. When he comes back he tells me I can't actually exchange the ring unless the one I get is a minimum of $500.00 more than my current ring. Needless to say it was a little frustrating. $500.00 is not an amount of money my husband and I have lying around. Speaking to the store manager and eventually calling their support line (the manager apparently had no power to change this?) we got no where. The store manager blamed 'bad training procedures', which he was responsible for. The customer service rep we spoke to, while upset it had happened, had no power to do anything and we were told a manager would call. Nothing ever happened and we haven't heard anything since.I'd also like to include that every representative we spoke to at the store said the same thing 'No one is really sure of whats going on. I would blame it on bad traing. The trainging is terrrible.'

My husband purchased a tungston ring and was told all kinds of stories about it not scratching and lasting forever. It has been around a year and the color (he purchased a black ring) is almost completely gone. If you put the ring he perchased next to a ring still in store you wouldn't be able to tell they had been the same ring.

The short and sweet of it is the store by the university mall doesn't train their employees so no one knows what is going on and tells you something different EVERY time you go in or call.The customer service line seemsd to be a complete sham and apparently is an entity of their own, having nothing to do with the store. They don't even solve your problem..they listen, 'make notes on your account' and let you know someone will get back to you about this issue. This never actually happens. You will be told the wrong minimal payment EVERY time you go in. You will be charged late fees even if you pay your bill early, let alone on time. We were even told on occasion you are 'not allowed' to make a payment early.

Bottom line: My husband and I are EXTREMELY unhappy customers and while we have plans to purchase jewelry from future stores we do not place on buying ANYTHING from Jareds. We will let people know about our as well and will encourage all of our friends, family, and coworkers to avoid purchasing anything from Jareds.