Schuh

This is the worst company I have ever dealt with. I ordered an item that I did not receive. When I started to look for the location of my goods, they said that they left it with a neighbor and that they do not take any responsibility. I asked to send a picture, they ignored my request. You sent a delivery history where neither the street nor the apartment is specified, only the district. Not even a zip code.

Shame on the Shuh company.

BE CAREFUL BUYING FROM THIS COMPANY!!!

I am extremely disappointed with my recent experience with Schuh. I ordered shoes worth £130, but what I received were used and incorrect, cheap shoes. This might be due to their delivery services or internal mishandling, but I feel cheated and have effectively lost my money. This experience has been highly frustrating and unacceptable.

We visited the Swindon branch of Schuh on 17th June 2020. This was just after the shops had re-opened during the Coronavirus crisis. We were cautious about our visit but, despite the Coronavirus restrictions and newly introduced social distancing rules had a really positive shopping experience.

The staff were polite, pleasant, helpful and patient and all seemed to take the new distancing rules, which were followed scrupulously, in their stride.

On the day we visited they did not have the size shoe required in stock, but it was ordered for us there and then and arrived the following morning.

All round excellent service, even more considering the difficulties that social distancing rules present to the shop environment.

We will visit and buy from schuss, Swindon, again and would like to say thank you to their very helpful staff.

Been going to the branch in Kingston for many years , yet today had appalling and very unprofessional service from the so called Manager . I had brought my 2 year daughter some converses which have clearly never been worn and needed to change the size . She refused to let me change the size . Im an absolutely fuming and so angry as they have not been worn as I could not even fit her foot in the shoes so how can she have worn them i don't no ! Think she need to have more training on customer service and her eyes checked !

I bought many pairs of shoes at their Kingston branch over the years. The staff is always friendly and there is a good range.

As a vegetarian who don't want to support the leather industry, I struggle to find nice cruelty free shoes. They had plenty of choices and were really helpful. Compare to other shops which didn't have a single pair of cruelty free shoes, I was very pleased. I chatted with three staff ladies that were adorable and a pleasure to talk to.

I recommend this shop and will definitely go back.

Purchased a pair of expensive Fly Boots off Schuh, the quality for the price paid is shocking they have deteriorated in a short time stitching undoing and therefore splits and holes occuting. Returned the Boots at a cost of £5 postage only to have the untouched Boots returned to me with covering note blaming wear n tear rather than Manufactures problem...shocking product, shocking Customer Service...avoid like the plague.

Bought a pair of sandals in March 2016. Last week the sole on one of them started to come lose. I had worn them a lot since around April. Went to Schuh branch in Bristol today to see what they could do. Got a new pair without any hassle. Well done Schuh. I will definitely continue buying my shoes at Schuh.

Never shopping at store again total waste of time did not feel i got customer service

completely useless company, did not deliver next day as requested, kept saying they were going to turn up the next day - in the end had to go to Office to buy the shoes. Absolutely awful customer services - just made up information to get you off the phone. I would advise to use them as a last resort

Cannot think of anything I like about a company that is so unprofessional and unreliable

Spent £55.00 on a pair of shoes that split within a few weeks! Was told by the manager of Southampton branch that it was a common problem and had been worn to often and must have gotten wet! If they are aware they sell shoes that are only suitable to look at and not for actual use, should have put a label on them stating for "display only". Total rip off, brought a cheap £5 pair from Primark that lasted longer with twice the abuse!