Thames Water www.thameswater.co.uk

The call centre is a total waste of time they don't understand simple instructions to close my account, I have wasted so much time on the phone trying to get the sorted out.

We recently discovered that we dd not have a functional outside valve and the inside one was leaking in out kitchen.

The team arrived in a matter of couple of hours and sorted out this massive problem for us. They had to recreate a new valvle outside and install a boundary box outside. It was a massive job, and this was on a Saturday afternoon. Thay arrived at about 5 pm and worked extremely hard and fast until about 9 pm. Thier help and professionalism is invaluable as this was an urgency matter. They were also very friendly and reassuring.

The team working on site to which we are very grateful.

Mnay Thanks

Stayed on the phone with me for about 30 minutes because I had many queries - first time renting a flat in London and ever as a student sharing with 3 people.

Was a little confusion working out the rateable value of our house but in the end she calculated it for me which was very nice

Anamika was very patient and I did not have to hold for very long on the phone before being able to speak to someone (which I didn’t expect)

Nice phone experience and pretty smooth sailing with ThamesWater so far

On 23 June 2022, my house was severely blocked the shower drainage in the ground floor toilet. I phoned Thames Water emergency services to report this problem around 14:00pm. I got a very quick response from Thames Water which sends one engineer with engineering van at 15:30pm to this house. The engineer opened the underground sewage drainage cover outside of the house, it filled with sewage inside. He used the mechanical drive equipment in the engineering van to drain the sewage totally out within an hour and half hours. We greatly appreciate Thames Water’s quick response and wonderful job.

Spoke with a fella from customer support services. Absolute legends this guy, fully supported in my issues, I'm new to London, so he sorted my bills out, ironed out some errors on my account, sent out an engineer to double check our digital reader. I recommend supporting your local water services in London, these guys help you way more than you think! Well done, cheers mate.

FYI I'm from Perth, Australia, and we have something called Watercorporation (like Thames Water), which back at home was known for awesome customer services. I'm happy to see here in the UK, in London, I see this same super supportive behaviour through with our, although private, city wide water provider here in London!

DO NOT GET A WATER METER - stay on assessed charges.

They make up any figure they care to to over-charge you. Using the pandemic as an excuse to falsify the amount of water they clim you use.

Occupancy in our house last year went down from two adults to one adult, as my partner moved back with her mother after her father died. Yet they claim water consumption rose by 350% since last year. Cannot be true. Even then they did not notify us of the claims - just secretly deducting money from her account.

If only we could avoid using this company. But if you can, at least avoid getting a water meter fitted - you will be a hostage for life.

The person I dealt with resolved all my issues and was very friendly and professional. Fantastic service and definitely a company I recommend. Thank you so very much.

I'm trying to contact them to change the name and get meter reading. As single mum with 1 child to pay £46/months it's quiet a lot. When they finally pick it up the guy told me that he can't do it bcs I'm not account holder, but I was state as additional account holder and payment is coming from my bank account, so I don't see a problem. He just portent he can't hear me. Just terrible. I'm going to ask my landlord if I can switch to somewhere else.

Thames Water warned us they were shutting off our water for three hours. Three days later it's still off. Seems the subcontractors they hired broke the main artery.Thames's policy is to ignore the paying customers and keep their waterbottles to themselves. Unbelievably poor outfit. Sooner they lose their contract the better.

As a social housing tenant I pay the water rates within my rent and my landlord passes the money on to Thames Valley Water. From time to time I receive a final demand for water rates that have already been paid.One reason that water rates are included in social housing rents is so that those who qualify for housing benefit get the water rates paid too. I have explained this to numerous staff but they don't seem to be able to take it in. Some of their responses are really quite bizarre and these people give me the creeps. I have lost track of how many times they have threatened to cut off my water supply when I don't actually owe them any money. There is an answer to that. Just get it switched on again. I am left wondering how many tenants in the UK pay water rates as well as their landlord. This Thames Valley Water scheme has been in existence for decades.