118118 Beauty - www.118118beauty.com

I purchased this pass for £29.99 and was convinced, if I get it on a day I would get a free massage, which I was happy about.

I received this card via mail. I don't want to sound greedy, but free massage voucher was for 10 min long massage. I didn't feel too pleased about it. Of course, I would need to get to the salon on the other side of the London to get this 10 min massage, and of course this was not very convincing. Also, I understood that I would then need to pay extra for the service, as they might not even have anything for 10 min, and I would only be able to use this as a discount to an hour long massage. These were my thoughts, so I just left it, and didn't use it.

The worst part was the process of 'looking' for the place where to go and do my hair using this 'amazing' pass.

I found hairdressers in central London, and went for a 'deal'. Half head highlights, luxurious hair treatment and rough blow dry.

In description I was advised, I will be offered drinks(from water to sparkling wine) and it all sounded great for £70. Original price would have been £250.

My experience at the salon was very disappointing. I was given a tap water at the beginning. My hairstylist was someone who didn't even work for the salon, and after what she did to my hair I also have a suspicion she was still learning how to do hair.

I didn't receive any 'luxurious' hair treatment and the blow dry was very bad. She didn't use any product on my hair, so it was fizzy and at the end I think the salon should be ashamed and embarrassed that someone walked out of their place with the messy hair like I did. After one week, my highlights already looked like I have done them 2 months ago..

I felt the I was not given the full service, and I don't think it is the whole idea of the 118118beauty pass. At the end of the day, it wasn't like I didn't pay at all, so I think I should have been served at least by someone from the salon (for the starters).

I understand this might be the fault of the salon, but 118118beauty should make sure all their partners are legit, as this doesn't bring any positive emotions.