Alton Towers

4 of us came to Alton Towers for Scarefest. The hotel we originally wanted just so happened to get fully booked 2 mins before i paid for mine ( doubtful on that one but never mind ) So we had to pay extra to stay at Splash Landings.

The room was lovely but we go there for 11 and was told we couldn't check in til 3 ( but on the website it says that if we left our luggage it would be put in our rooms.. This did not happen and was told that it couldn't happen! )

We checked in and then went to our room. We had a lovely view of the outdoor pool and we were just a short walk from the monorail that took us back to the park. However when we came back at 5pm there was an awful sickly smell all down the corridor. So we reported it to be told that someone would get on with it. at 10pm when we came back to our rooms again the same sickly smell was still there.. So i reported it again for a 2nd time and was told that someone would get on with it. While i was there i also asked was there somewhere i could buy food as i needed something to eat for my medication. I was sent to the pizza place that was in Splash Landings.. I waited for 10 mins while 7 people walked past me not one person acknowledged that i was standing there. Apart from the fact this is highly rude but it wasn't even busy either!

The guy ( who i assume ) was the manager came over and when i told him i needed a pizza to take with me to my room due to my medication and the fact my niece was also unwell i was told this was not possible and that i had to wait til 11pm!

I had been up all night and day with 2 hours sleep! I was not waiting til 11pm for a damn pizza just to take some medication with!

So i went back to my room and went to sleep without my medication. I woke up at 2am to the same sickly smell that still hadn't been cleared up since 5pm that you could smell from our room. We packed up our things and went and slept in the car instead.

£380 for a hotel room that we didn't even sleep in a whole night. and for park tickets which yes we did use.

Anyways we went home on the Thursday night and we came back again on the Friday but bought my auntie with us...

However this time the day was worse and we ended up going home early due to my niece getting upset.

She had been with us for the 2 days prior to coming back on the Friday. She had been on Rita, Thirteen and Oblivion on the Wednesday and Thursday with no problems. Yet she wasn't allowed on Oblivion or Rita on the Friday cause apparently she was 2 cm too small yet was fine the 2 days prior

I did phone and put a complaint in about all of these problems and they offered us to come back but for £120. I am not going to come back..

We Have enjoyed a day out today at Alton Towers But we ate at Woodcutters Bar and Grill Big Mistake, My wife had a Woodcutters Burger the chicken was well over cooked/burnt Jacket potatoe cold (wich was replaced with a hot but over cooked potatoe. I had a Lumberjack Burger with chips wich was only just passable as it was not hot only warm. How ever we would visit again but would not make the mistake of eating in any of the food outlets we would take a picnic and visit one of the many local eateries.

Park closed at 5 pm. Monorail broken down so we had to walk a good 20 mins back to hotel. Refill bottles says hydration but only served fizzy drinks and no refill in CBeebies lane. Staff were friendly

Visited Alton Towers in August and had 2 issues that spoilt the day.

1. Rides broke down multiple times forcing us to leave queues after hours of queuing ruining our day.

2. Paid £16 each for 2 cars (£32) for express parking and was still left queuing for over 30 minutes to get in and out of car parks due to Alton towers inability to provide staff at car park entrance.

Not to worry I though after this terrible service I will complain and get a refund as I did not revive what I paid for.

I made a complaint and after 3 weeks I received a ridiculous response informing me that "rides by there mechanical nature break down" and that express parking still offered good value for money.

I'm just glad that they don't run an airline as planes would be dropping out of the sky. The rides pare obviously not maintained or repaired properly if they breaking down multiple times per day and as for the parking express by it's description does not mean waiting and stopping.

Avoid Alton towers and go to drayton manor which provides honest and safe day out for a fraction of the cost.

We went on August 12th laden with discount vouchers and still paid 98 pounds for admission

We had to queue from the word go (just to get on the monorail to get us to the entrance)

We did manage to get our grandson on some rides in Cbeebies land after 5 oclock when the wait times were not as long

The rest of the party paid an extra 33 pounds to fast track the Smiler as it was a 90 minute wait

The general feeling is to extract as much money from people as is physically possible

Adding insult to injury they then charge you for car parking which resulted in chaos when trying to leave it took we'll over an hour to get out!

All in all very disappointed

A complete rip off!

I absolutely love going to Alton Towers Resort and go almost every year. I have been at almost every time of the year and it is amazing every time. However sometimes I feel service could be so much better. The park opens at 10 which I guess is decent for people coming form around 5-6 hours away as it gives them time to travel. Queues for tickets is mot that long unfortunately getting I to the park is very expensive you have to prepared to pay a lot. I recommend booking on line getting vouchers via newspapers cereal boxes tesco club card points they really do make it all that cheaper to get. The parking at the resort I'd really expensive considering the price you pay at Drayton manor. Depending on what time you get there the parking can be terrible. If you arrive a little late you could be walking half a mile to get to the entrance if the monorail is not working. If you wish to pay extra for express parking it is available on the website but at a hefty price , talking from experience but I wanted to be closer so I guess it was my fault. The park is huge which I love but it also mean lots of walking and the only other way around is the sky line which is why I really wish that they had some sort of train or vehicle to the other side as walking can take awhile and skyline is always really busy espically in the holiday. The rides are amazing they could be longer for the time you have to queue but if you go in the term time on a weekday the traffic around the park is reasonable but they must find a solution to this queuing problem because people by fast tracks cut the queue but people who don't buy a fast track or miss out due them being sold out could potentially wait in the queue for hours.

Best rides(in order of preference). Air, flume, oblivion, sonic spin ball, thirteen, Rita and the rest are pretty much average

Food =expensive but if you save on ticket then I guess it is alright

The park should be open till much later closing at around 5:30 is terrible if you go to theme parks in America they are open till 8-9 pm which is what is needed to get through the park and still want to stay at the hotel

The rides at Alton are amongst some of the best but unfortunately queuing for them is a bit of a nightmare. Stood in the line for 13 today and people kept coming up and trying to go past when we got to the 5th and 6th person wanting to jump past us I asked them not to but they were extremely rude and pushed past myself and my children anyway to join a group of approx 6 others ahead of us. We then had to put up with this rather large group making comments about us and being very intimidating for the rest of the time we queued. I spoke to the attendant when we got to where the fasttrack merged in but nothing was done and the group of young people were still allowed to go through continuing to make comments. If Alton is going to say no queue jumping it needs to be willing to do something about it.

'Alton towers - Where the magic never ends' or so says the commercial. Imagine my disappoint when it closed at 7:30

Hi whent a few times to the park had a great time few months ago when we had that hot heatwave on my birthday in june whent to the park with famlie and friends one problem we had was we whent up in the cable lifts we was very high up sun beating down on us the cabled lifts broke down we had few people were panicking we had finshed ower drinks off early we was stuck for two half hours the staff was brillent getting us down from the lifts givin us bottle icy cold drinks of water they had ambulance on stand by few had to go to hospital they coped with the problems very well we just whent to the park cafe got something to eat and another drinks in our refull bottle we bought from them we got our money worth games they had was great . We whent on the log flume the icy cold water helpt us all then back round the rides then left for ower mini bus pick up point would go back . But next time make loads of sandwich and loads of cans and bottle water in an ice bag that saves your money the q jump tickets worked every time bought tickes from ebay seller whith q jump tickets cheaper buy loads of them sell to people how many people buy famliy tickets befor they enter the parks they make loads of money so why not make extra cash in your pockets I think the. Park should do rides for distabled customer but all low level

I have a Merlin annual pass and I've found that every time I go to Alton Towers I have a slightly different experience. Sometimes it is packed out with long queues and sometimes it's quiet. Sometimes good service, sometimes bad. Sometimes broken rides, sometimes not.

Go on a good day, 5 star, go on a bad day, 2 star.